Commercial Specialist

Advance Auto Parts•Dahlonega, GA

11d

About The Position

The Commercial Specialist supports commercial sales and delivery operations. The role assists with coordinating commercial orders and deliveries, maintaining store vehicles, visiting commercial accounts, and providing customer service and sales support. It also maintains the parts department, backroom, staging, and delivery areas, helps manage inventory, and leads the commercial program when the CPP is not present, including weekends as business and customer needs require. The specialist may make customer deliveries and handle related procedures, engage walk-in customers, support commercial program staff and general managers with projects, and help onboard new team members. The role requires automotive product knowledge, sales ability, organization, safe work practices, and the ability to work varied days and times as needed.

Requirements

Ability to work an assortment of days, evenings, and weekends as needed.
Speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagram-form instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
Willingness to learn about new products and sales techniques.
Ability to use Microsoft Word and Excel effectively.
Accurate basic math skills, including arithmetic with whole numbers, common fractions, and decimals.
Strong organizational skills.
Basic inventory management skills.
Basic dispatching knowledge.
Basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Successfully complete the Parts Knowledge Assessment.
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to locate and stock parts, operate inventory systems and store equipment, and use POS and parts lookup systems.
Safety knowledge and skills, strong commercial selling skills, ability to multitask and remain organized in a busy environment, and ability to route store drivers.
Strong vehicle maintenance knowledge.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
Spanish language skills.
ASE certification.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinating commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Perform outbound calls, follow-ups, and basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
Lead organization and maintenance in and around the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, as business and customer demands require.
Engage walk-in customers to understand their needs and recommend appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, or execution initiatives, including inventory management.
Support onboarding and shadowing of new team members.