Commercial Specialist

Advance Auto Parts • Minneapolis, MN

13d • $17 - $19

About The Position

The Commercial Specialist supports commercial sales and delivery operations, including dispatch coordination, fleet readiness, account visits, customer outreach, and customer deliveries. The role also maintains the organization of the parts department, backroom, staging, and delivery areas; builds product knowledge; and supports sales through upselling and cross-selling. When the CPP is not present, the Specialist leads the commercial program as business and customer demands require.

The Specialist also serves walk-in customers, supports CPPs and GMs with tasks and special projects, assists with inventory management, and helps onboard new team members. The role requires effective communication, organization, automotive and parts knowledge, basic dispatching and inventory skills, and the ability to work a changing assortment of days, evenings, and weekends as needed.

The position is primarily performed indoors, with occasional outdoor work and exposure to various workplace hazards and weather conditions. It involves frequent lifting and moving of up to 50 pounds and occasional lifting and moving of up to 100 pounds. The stated good-faith compensation estimate is $17.15 to $19.08 per hour for a new team member; the offered rate depends on factors including location, experience, education, and skills. Advance Auto Parts describes its benefits program as comprehensive and focused on health and wellness, but does not list specific benefits in the posting.

Requirements

• High school diploma or general education degree (GED).
• Valid driver's license with an acceptable driving record; the role requires MVR certification.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
• Ability to understand and execute written, oral, or diagrammed instructions; read workplace documents and write simple correspondence.
• Use Microsoft Word and Excel effectively.
• Accurately perform basic arithmetic with whole numbers, fractions, and decimals.
• Strong organizational skills and ability to multitask in a busy environment.
• Basic inventory management skills and basic dispatching knowledge, including ability to route store drivers.
• Basic understanding of vehicle maintenance schedules and strong vehicle maintenance knowledge.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Parts and automotive system knowledge; ability to locate and stock parts and operate inventory, POS, and parts lookup systems and store equipment.
• Strong selling skills for commercial customers and ability to build strong customer relationships.
• Safety knowledge and skills.
• Willingness to learn about new products and sales techniques.
• Successfully complete the Parts Knowledge Assessment.
• Meet the physical demands of the role, including walking or standing predominantly; using hands and fingers; reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving the stated weights.
• Required vision abilities include close, distance, and color vision, depth perception, and ability to adjust focus.

Nice To Haves

• Prior automotive parts experience.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.
• ASE certification.
• Spanish language ability.

Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordination of commercial deliveries from order creation through dispatch.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Make outbound calls, follow up, and perform basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures, including picking, staging, delivering, handling returns and cores, collecting from credit accounts, and building customer relationships.
• Lead organization and maintenance in and around the parts department, backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value.
• Lead the commercial program when the CPP is not present, including weekends as business and customer demands require.
• Engage walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
• Support onboarding and shadowing of new team members.
• Locate and stock parts, operate inventory systems and store equipment, POS and parts lookup systems, and route store drivers.
• Maintain MVR certification and follow driver procedures.

Benefits

• Advance Auto Parts describes a comprehensive health and wellness benefits program for team members and their families; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED