Commercial Specialist

Advance Stores Company•Indianapolis, IN

11d

About The Position

The Commercial Specialist supports commercial sales by coordinating deliveries, maintaining the store vehicle fleet, conducting account visits and outreach, and making customer deliveries as needed. The role also maintains parts, backroom, staging, and delivery areas; assists customers with product recommendations; supports sales through upselling and cross-selling; and leads the commercial program when the CPP is not present, as business and customer demands require. The position works with CPPs and GMs on tasking, special projects, inventory management, and onboarding new team members. It requires automotive product and systems knowledge, customer-service and selling ability, basic dispatch and inventory skills, organizational ability, and a valid driver's license with an acceptable driving record and MVR certification. A high school diploma or GED is required. The work is predominantly indoors, with occasional outdoor work and exposure to the conditions described in the posting. The role involves frequent lifting up to 50 pounds and occasional lifting up to 100 pounds.

Requirements

High school diploma or general education degree (GED).
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with customers, peers, and management.
Ability to understand and execute written, oral, or diagram-form instructions and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals.
Ability to write simple correspondence.
Ability to use Microsoft Word and Excel effectively.
Ability to perform basic math accurately, including operations with whole numbers, common fractions, and decimals.
Strong organizational skills and basic inventory management and dispatching knowledge.
Basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Ability to successfully complete the Parts Knowledge Assessment.
Friendly communication and ability to build strong relationships.
Ability to locate and stock parts and operate inventory systems, store equipment, POS, and parts lookup systems.
Safety knowledge and skills.
Strong selling skills for commercial customers and willingness to learn about new products and sales techniques.
Ability to multitask and remain organized in a busy environment.
Strong vehicle maintenance knowledge.
Ability to work in a physically active role involving walking or standing, handling and feeling with hands and fingers, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.
Ability to frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
Required vision abilities include close, distance, and color vision, depth perception, and adjustment of focus.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
ASE certification; preferred but not required.
Spanish language ability.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordination of commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Make outbound calls, follow up, and perform basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
Organize and maintain the parts department, backroom, staging areas, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, including weekends as business and customer demands require.
Assist walk-in customers by understanding their needs and recommending appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
Support onboarding and shadowing of new team members.
Route store drivers.
Maintain MVR certification.