Commercial Specialist

Advance Stores Company•Beckley, WV

13d

About The Position

The Commercial Specialist supports commercial sales and delivery operations, including dispatch coordination, account service, vehicle readiness, and parts department organization. The role performs customer deliveries when needed, supports commercial accounts through stocking visits and follow-ups, and helps increase sales through product recommendations and cross-selling. When the CPP is not present, the Commercial Specialist leads the commercial program as business and customer demands require. The position also assists walk-in customers, supports CPPs and GMs with projects and inventory tasks, and helps onboard and shadow new team members. It requires automotive parts and systems knowledge, safe vehicle operation, effective customer communication, strong organization, and the ability to work varied days, evenings, and weekends as needed.

Requirements

High school diploma or GED.
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagram-form instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and to write simple correspondence.
Ability to use Microsoft Word and Excel effectively.
Ability to perform basic arithmetic accurately, including with whole numbers, fractions, and decimals.
Strong organizational skills and ability to multitask in a busy environment.
Basic inventory management and dispatching knowledge.
Basic understanding of vehicle maintenance schedules and strong vehicle maintenance knowledge.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Ability to operate inventory systems, store equipment, POS systems, and parts lookup systems.
Parts and automotive system knowledge and skills.
Strong selling skills for commercial customers and proven sales ability.
Ability to locate and stock parts.
Safety knowledge and skills.
Successfully complete the Parts Knowledge Assessment.
Formal or informal experience working in groups to achieve goals.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
ASE certification.
Spanish language ability.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinate commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general readiness.
Conduct account stocking visits and distribute Pro Sales flyers.
Make outbound calls, follow up, and perform basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
Organize and maintain the parts department, backroom, staging areas, and delivery areas.
Maintain product inventory and new-arrival knowledge to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, as business and customer demands require.
Assist walk-in customers by understanding their needs and recommending appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
Support onboarding and shadowing of new team members.
Route store drivers.
Maintain MVR certification.