Commercial Specialist

Advance Stores Company•Sarasota, FL

13d

About The Position

The Commercial Specialist supports commercial sales and delivery operations, including coordination of commercial orders, management of store vehicle readiness, account visits and outreach, and customer deliveries as needed. The role maintains organized parts, backroom, staging, and delivery areas; develops product knowledge; and supports sales through recommendations, upselling, and cross-selling. The specialist may lead the commercial program when the CPP is absent, as business and customer demands require. The position also supports walk-in customers, inventory tasks, special projects, and onboarding of new team members. Success requires effective customer communication, organization, basic dispatching and inventory skills, automotive systems knowledge, safe equipment and vehicle practices, and the ability to work a variety of days and shifts. The role requires a high school diploma or GED, a valid driver's license with an acceptable driving record, and MVR certification.

Requirements

High school diploma or general education degree (GED).
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Speak and write English and communicate effectively with customers, peers, and management.
Ability to understand and execute written, oral, or diagrammed instructions and read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals.
Ability to write simple correspondence.
Use Microsoft Word and Excel effectively.
Accurately perform basic arithmetic using whole numbers, fractions, and decimals.
Strong organizational skills and basic inventory management skills.
Basic dispatching knowledge and a basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Successfully complete the Parts Knowledge Assessment.
Friendly communication and ability to build strong customer relationships.
Ability to locate and stock parts, operate inventory systems and store equipment, and use POS and parts lookup systems.
Strong selling skills for commercial customers and willingness to learn about new products and sales techniques.
Ability to multitask and remain organized in a busy environment.
Vehicle maintenance knowledge and safety knowledge and skills.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
Spanish language ability.
ASE certification.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinate commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and distribute Pro Sales flyers.
Perform outbound calls, follow-ups, and basic account touchpoints.
Make customer deliveries as needed, including picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
Organize and maintain the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, including weekends as business and customer demands require.
Engage walk-in customers to understand their needs and recommend appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
Support onboarding and shadowing of new team members.
Route store drivers.
Maintain MVR certification.