Commercial Solution Area (CSA) Activation Lead, ABS

Microsoft • Redmond, WA

7d • $130,900 - $272,300

About The Position

The Commercial Solution Area (CSA) Activation Lead, ABS drives Microsoft Customer Engagement Methodology (MCEM) stage 4/5 activation and associated outcomes for SME&C Customer and Partner Success (CPS), with a focus on AI Business Solutions (ABS). The role works closely with SME&C Specialist Team Unit, MCAPS Core ABS SME&C, Customer & Commercial Success SME&C Execution, C&CS Planning, Landing and Excellence, Global Channel Partner Sales, SME&C GS&O GTM Marketing (ABS), Cloud Accelerate Factory, Product, and other teams to accelerate pipeline, adoption, and business outcomes.

The role bridges strategy and execution by shaping scalable, partner-centric, digital-first go-to-market design for Stage 4/5 execution, clarifying requirements and accountability for field landing and readiness, and providing SME&C and CSU leaders with field technical execution insights for continuous improvement. It defines customer success strategy, guides solution area activation, supports field readiness, and aggregates performance data and technical feedback to improve execution and outcomes.

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Engineering, or a related field and 5+ years of experience in business consulting, sales, sales operations, information technology, account management, business development, marketing, IT field sales, or a related field, or equivalent experience.
• 6+ years of experience in near-term strategy (2 years out), management consulting, sales, or finance.
• Strong technical and business acumen, including the ability to connect technology to business outcomes.
• Proven experience influencing cross-functional teams and programs.
• Ability to translate strategy into execution, influence senior stakeholders, and drive measurable business outcomes.
• Expertise in data-driven decision-making.
• Strong verbal and written communication, business relationship management, stakeholder management, influence and negotiation, cross-group collaboration, execution rigor, strategic influence, and data and insights orientation.

Nice To Haves

• 5+ years of experience in Customer Success, Go-To-Market, or Sales Strategy, including experience with enterprise cloud and SaaS solutions.
• Deep understanding of the Microsoft cloud solution portfolio, FY27 GTM framework, and customer conversations.
• Strong understanding of Commercial Solution Area ABS.
• Experience driving large-scale transformation or change management initiatives.

Responsibilities

• Represent SME&C CPS and influence strategy creation, including MCEM design, Solution Plays (Customer Conversations), role accountabilities, IP development needs, and business KPI definitions.
• Translate corporate and regional go-to-market strategy into practical local execution plans.
• Establish continuous feedback loops to improve go-to-market programs, Customer Conversations design, and field enablement.
• Lead Stage 4/5 activation of ABS customer conversations and campaigns.
• Contribute to cross-solution efforts to align execution frameworks, tools, operating rhythms, and partner involvement, and drive adoption within ABS.
• Ensure CSAs, DCSAs, and CSAMs are equipped to execute ABS Customer Conversations effectively.
• Drive last-mile field activation, including validation of readiness and enablement of field resources by accountable corporate teams.
• Serve as the central aggregator of business performance for ABS.
• Track and analyze pipeline creation and velocity, conversion and win rates, and Customer Conversations adoption and execution quality.
• Aggregate technology- and solution-aligned technical feedback from the field, including technology capability gaps, capacity and performance trends, and insights that support consumption attainment.
• Remove execution blockers and streamline processes to enable reliable field delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level