Commercial Services Specialist I

Cox Communications • Dallas, TX

18d • Onsite

About The Position

This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. The Commercial Services Specialist I demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally. This is a critical role managing client services, where pivotal importance of accountability and excellence in customer interactions.

Requirements

• High School Diploma/GED and 3 years' experience.
• Any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.
• Strong verbal and written skills required.
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Strong organizational skills required.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship.
• No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Knowledge of Salesforce, AS400, Workbench and Excel

Responsibilities

• Managing the redemption office and promptly escalating high-level issues to management when local solutions are not feasible.
• Efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.
• Receiving and processing payments, including money orders and cashier’s checks.
• Operating jump boxes and tire air compression pumps.
• Performing effectively in various weather conditions, both indoors and outdoors.
• Collaborating with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursuing collections.
• Demonstrating effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrating professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
• In coordination with other team members, and key stakeholders, following account specific procedures to prepare and audit sale vehicle run process including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
• Working with other Manheim departments regarding post-sale activities, AR, and on other matters.
• Generating file jackets for client audits containing condition reports and all invoices for performed work and transportation.
• Coordinating sale vehicle run processes, monitoring auctions, and maintaining direct communication with clients to ensure their expectations are met while navigating complex communication rules and rigorous audit criteria.
• Building positive relationships with clients, examining vehicles in the sales lineup, picture review and audit, coordinating transportation, and reviewing Condition Reports to capture required announcements.
• Educating clients on auction processes and complementary company products, upselling Manheim/CAI services based on client needs, generating file jackets for client audits and coordinating redemptions with consumers.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED