Level 2 Technician

Environmental Air Systems•Greenville, SC

About The Position

The Level 2 Commercial Service Technician services, maintains, and repairs commercial HVAC systems rated at 50 tons or less. Under the direction of a Lead Technician, the technician uses service literature and technical expertise to work on a wide range of commercial HVAC equipment and systems, including air conditioning and chiller equipment, heating systems, controls, air-handling equipment, water-source heat pumps, and associated piping and pumping systems. The role also involves diagnosing equipment problems, completing repairs and maintenance, communicating job status to dispatch, and completing required tickets, safety requirements, and XOI workflows. The technician works independently and as part of a team, provides professional customer service, follows company procedures and safety requirements, and participates in the on-call rotation, including weekend emergency-service standby. The job requires travel to job sites, occasional overnight stays, and the ability to work outdoors, at heights, and in confined spaces. The employee must maintain a professional appearance and keep the company vehicle, tools, and equipment in accordance with company policies.

Requirements

High school or trade school graduate, or GED.
Universal EPA Refrigerant Certification Card.
At least 3 years of HVAC schooling or commercial experience, plus 1 year of independently performing commercial HVAC service from a company vehicle.
Demonstrated ability to meet the minimum number of competencies specified in the Tech Level 2 Competency Template.
Broad knowledge of larger commercial HVAC equipment.
Understanding of single-phase and three-phase electrical systems.
Ability to communicate effectively with employees and customers and to work with a team.
Ability to accurately read a ruler or tape measure.
Valid driver’s license.
Ability to work outdoors in all weather conditions, at heights, on ladders, scaffolding, and stairs, and in confined spaces.
Ability to lift 75 pounds and to stand for extended periods, stoop, kneel, crouch, and crawl in tight spaces.
Ability to adjust focus to read screens, monitors, and controls, and to use hands to reach for, grasp, and manipulate objects.
Availability for service calls as part of an on-call rotation and a flexible schedule that includes weekend on-call standby for emergency service.
Ability to travel to job sites and occasionally stay overnight.

Responsibilities

Service, maintain, and repair commercial HVAC systems rated at 50 tons or less.
Work on direct-expansion equipment; packaged water-cooled air-conditioning units; air-cooled chillers; applied systems; water-source heat pumps; computer-room units; gas-fired and electric heating systems; commercial controls; VAV and other air-handling equipment; boilers; and associated ductwork, piping, pumping systems, and equipment.
Start systems, observe operation, read gauges and instruments, and adjust valves, controls, pumps, and other mechanisms to control fluid levels, pressure, and temperature.
Diagnose malfunctioning equipment and bring questionable equipment or customer situations to the immediate supervisor’s attention.
Replace or adjust defective or worn parts to repair systems.
Perform routine maintenance, including changing air filters; cleaning coils, fans, and ductwork; inspecting, adjusting, and replacing fan belts; and lubricating bearings.
Drill holes and install mounting brackets and hangers; lift, hoist, and align components; inspect fasteners and welds; braze parts; and install wiring to connect components to power.
Contact dispatch after each call and keep the coordinator informed of job status; check in at the end of the day and obtain the next-day assignment before leaving.
Complete all tickets, safety requirements, and XOI workflows daily.
Assist more senior service technicians as instructed by a supervisor and perform other duties assigned by a supervisor.
Participate in the on-call rotation, including weekend standby for emergency service according to the rotation schedule.
Maintain a professional appearance and keep the company truck, equipment, and tools clean and maintained according to company policies.
Operate the company vehicle according to fleet policy and traffic laws, using courteous and defensive driving practices.
Follow company safety requirements and processes, maintain punctual and regular attendance, and travel to job sites as needed, including occasional overnight stays.