Level 2 Technician
Blackbird Recruiting•Linden, NJ
•Onsite
About The Position
Our client is seeking a seasoned Level 2 Onsite Technician to support one of their key customer environments while also serving as a senior escalation point on the internal helpdesk. This role is ideal for a technician who thrives in both hands‑on onsite work and fast‑paced MSP support queues. You’ll take ownership of escalated issues across servers, networking, cloud platforms, and security infrastructure. This is a client‑facing role requiring strong communication skills, technical depth, and the ability to work independently.
Requirements
- 3–5 years of IT support experience (MSP background strongly preferred)
- Strong hands‑on experience with Microsoft 365, Azure AD, Intune, and Windows Server administration
- Proven experience with firewall configuration (SonicWall, Fortinet, or similar)
- Solid understanding of networking fundamentals: VLANs, routing, switching, DNS, DHCP, VPN
- Ability to diagnose and resolve complex issues independently
- Excellent communication and client-facing skills
- Valid driver’s license and ability to commute to Rahway, NJ
Nice To Haves
- Experience with backup systems (Datto, Veeam, etc.)
- Familiarity with RMM/PSA tools
- Industry certifications (CompTIA, Microsoft, Cisco) — certifications are fully paid for
Responsibilities
- Serve as the primary escalation point for complex issues involving Windows Server, Active Directory, M365, DNS, GPOs, and Intune
- Manage and maintain server environments, including patching, backups, performance monitoring, and troubleshooting
- Configure and support firewalls, including rule creation, VPN setup, and security policy updates
- Troubleshoot and optimize LAN/WAN/VPN connectivity and network performance
- Support cloud services, identity management, and endpoint security across the client environment
- Provide onsite technical support for 2 weeks each month, including workstation setup, network troubleshooting, and infrastructure maintenance
- Work the internal helpdesk for the remaining 2 weeks, handling escalations and mentoring junior technicians
- Document solutions, update tickets thoroughly, and contribute to process improvements
- Maintain a high level of professionalism and customer service in all interactions
Benefits
- Certifications are fully paid for
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
