Commercial Service Coordinator

Yancey Bros. Co.•Mableton, GA

9d•Hybrid

About The Position

The Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.

Requirements

At least two (2) years as an administrative assistant or similar role
Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
At least two (2) years assisting customers with accounts in person and over the phone
High school or equivalent

Nice To Haves

One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry
Prior experience in an administrative role
Superior customer experience
Excellent problem solving skills
Able to work independently

Responsibilities

Schedule, quote and discuss repair services with customers and technicians
Provide updates to customers on services and invoices both in person and over the phone
Communicate with management about any issues related to invoicing, customer complaints and technician needs
Dispatch field service technicians to customer sites
Open work orders and updating systems with service history
Process and close work orders for completed work
Create purchase order numbers and code invoices for accounts payable
Adherence to all Yancey Bros. Co. Safety procedures and standards
Other administrative duties as assign by manager