Commercial Roofing Service Coordinator

Sterling Commercial Roofing•Sterling, IL

3d•$24 - $27•Onsite

About The Position

Sterling Commercial Roofing, a Tecta America company, is seeking a Commercial Roofing Service Coordinator to join their team. This role is responsible for maintaining accurate and timely record-keeping for the Service Department's operations. Key duties include supporting the work order process, ensuring proper and timely posting and closing of charges, processing warranty and product improvement claims, and handling customer communications professionally. The company emphasizes employee safety and exceptional service quality.

Requirements

Minimum of three (3) years recent facilities services administrative experience, preferably in the Construction industry.
Excellent Microsoft skills, preferably MS Office (Word and Excel).
Experience working with Outlook for e-mails, scheduling, etc. is a plus.
Excellent communication skills.
Customer service skills to serve both internal and external customers.
Outstanding organizational skills.
Excellent time management.
Ability to multi-task in a fast paced high volume environment.
Ability to maintain flexible and positive attitude towards assignments.
Track record of initiative and establishing priorities, and ownership of work is essential.
Effective problem-solving ability to research and satisfactorily resolve issues.
Must exhibit attention to detail and commitment.

Nice To Haves

Bilingual English/Spanish

Responsibilities

Provide administrative support to the Service Group in the day-to-day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
Maintain accurate database of all service related files and logs for document control and refrigeration management.
Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
Maintain customer equipment database and contract renewals.
Follow-up with service technicians to make sure their work orders are opened and closed properly.
Research information requests.
Schedule or coordinate meetings or appointments.
Communicate with Service technicians and provide them with paperwork required in the field.
Fill requests from Servicemen for forms and needed supplies.
Make copies and prints or send out to be processed as needed.
Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
Assist on close out paperwork for projects.
Work independently and within a team on special, nonrecurring and ongoing service projects.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.