Commercial Sales Coordinator - $24.04 (per hour)

Horseshoe Bay Resort•Herndon, VA

About The Position

The Commercial Coordinator supports the hotel’s sales and marketing efforts by coordinating events, optimizing revenue opportunities, and enhancing brand visibility. The position serves as a liaison among clients, internal hotel departments, and the sales team, helping deliver a consistent experience from pre-event planning through post-event follow-up. The role manages sales and client data, supports revenue analysis and reporting, and creates room blocks and group booking information in hotel systems. It prepares event documentation, coordinates with clients and hotel departments, manages assigned banquet and meeting space, updates group bookings with actualized data, and helps identify and resolve operational challenges. It also responds to catering leads without guestroom blocks and prepares banquet event orders (BEOs). The position requires professional, courteous communication with guests and associates, teamwork, adaptability, and a willingness to learn and assist coworkers. It involves moving throughout the hotel to conduct site inspections and following hotel safety and security policies.

Requirements

Ability to communicate in English.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in event management systems, including CI/TY.
Self-starting personality and an even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests and customers in a friendly, positive manner.
Willingness to help coworkers and work as part of a team.
Knowledge of hotel structure and how hotel departments interact.
Ability to move throughout the hotel to conduct site inspections.
Adaptability to changes in the work area and hotel procedures, willingness to learn or improve skills, and ability to solve routine problems or ask for help when needed.
Ability to follow hotel safety and security policies, including procedures related to key controls, lifting heavy objects, chemical use, and reporting safety hazards.

Nice To Haves

Creative mindset with a passion for hospitality and marketing.

Responsibilities

Maintain accurate account history and client data in CI/TY, GXP, or booking platforms.
Assist with revenue analysis and reporting as needed.
Create room blocks in the PMS, enter rooming lists, and create group booking codes.
Prepare event documentation and coordinate with sales, hotel departments, and clients throughout event planning and execution.
Manage banquet and meeting space for assigned groups, including optimizing event space blocks in CI/TY.
Update group bookings with actualized data.
Identify and help resolve operational challenges before and during events in collaboration with internal teams.
Respond to catering leads that do not have guestroom blocks attached.
Prepare BEOs for events.
Conduct hotel site inspections.
Communicate with guests and clients in a friendly, positive, and professional manner to solicit business, meet client needs, and resolve complaints.
Work cooperatively with colleagues and assist with their duties as needed.
Follow hotel standards for work procedures, dress, grooming, punctuality, and attendance, and adhere to security policies and procedures.