Commercial Sales Coordinator - $24.04 (per hour)

Crescent Careers•Herndon, VA

About The Position

The Commercial Sales Coordinator supports the hotel’s sales and marketing efforts by coordinating events, optimizing revenue opportunities, and enhancing brand visibility. The role serves as a liaison among clients, internal departments, and the sales team, helping deliver a consistent experience from pre-event planning through post-event follow-up. The coordinator maintains client and account records, assists with revenue analysis and reporting, creates group room blocks and booking codes, coordinates event documentation and meeting space, and supports catering leads and small events. The role also requires professional guest interactions, teamwork, adherence to hotel standards, and the ability to move throughout the hotel for site inspections.

Requirements

Ability to communicate in English.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in event management systems, particularly CI/TY.
Self-starting personality and even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests and customers in a friendly, positive manner.
Willingness to assist coworkers and work as part of a team.
Knowledge of hotel structure and how departments interact.
Ability to move throughout the hotel to conduct site inspections.
Adaptability to changes in work areas and hotel procedures, with willingness to learn or improve skills.
Ability to solve routine problems and ask for help when needed.
Adherence to hotel security procedures, including key controls, safe lifting, chemical use, and reporting safety hazards and concerns.

Nice To Haves

Creative mindset with a passion for hospitality and marketing.

Responsibilities

Maintain accurate account history and client data in CI/TY, GXP, or booking platforms.
Assist with revenue analysis and reporting as needed.
Create room blocks in the PMS, enter rooming lists, and create group booking codes.
Prepare event documentation and coordinate with sales, hotel departments, and clients throughout event planning and execution.
Manage banquet and meeting space for assigned groups and optimize utilization of event space blocks in CI/TY.
Update group bookings with actualized data.
Identify and resolve operational challenges before and during events in collaboration with internal teams.
Respond to catering leads that do not have guestroom blocks attached.
Prepare banquet event orders (BEOs) for events.
Communicate with guests and customers professionally, solicit business, meet client needs, and resolve complaints.
Conduct site inspections throughout the hotel.
Support coworkers and follow hotel standards for work procedures, appearance, punctuality, attendance, and safety.