Commercial Real Estate Loan Servicing Manager - Remote

Symetra • Farmington, CT

9d • Remote

About The Position

This role is responsible for maintaining the integrity and security of a segment of the organization’s real estate loan portfolio. Responsibilities include collaborating and maintaining relationships with mortgage bankers, borrowers and attorneys. Prepare and complete analysis and recommendations for loan events in accordance with the terms of the loan and outside the terms of the loan, this may include assumptions, modifications, collateral replacement, guarantor replacement and others. This is a remote role with required travel to the Bellevue office for in-person events a few times per year.

Requirements

• 2–5 years of experience in commercial real estate lending, loan servicing, or portfolio management.
• Demonstrated ability to analyze financial statements, assess risk, and support recommendations on loan events.
• Strong attention to detail with the ability to manage multiple transactions, documents, and deadlines accurately.
• Effective written and verbal communication skills, with experience working with internal and external stakeholders (e.g., borrowers, mortgage bankers, legal counsel).
• Proven ability to work independently while contributing to team-based problem solving and decision-making.
• High school diploma required.

Responsibilities

• Provides day-to-day facilities management support across multiple Northeast offices and Bermuda, ensuring consistency in workplace standards and operations.
• Oversees maintenance, repairs, and preventive services across all assigned locations, coordinating with property management and vendors.
• Prepare and complete written analysis and present to AVP Loan Administration and Senior VP.
• Analysis will include property economics, valuation, comparative vs. market trend, tax analysis, etc.
• Collaborate with management in making recommendations.
• rack loan events; Perform closing functions for loan events in collaboration with outside legal counsel and senior portfolio managers/AVP loan administration.
• Working comprehension and review of commercial loan documents, entity vesting documents, title reports; select, prepare and complete documents including NDA’s, loan modification agreement, assumption agreement, escrow agreement, guaranty, lender instructions, etc.
• Independently interact with internal and external clients.
• External clients includes mortgage bankers, borrowers, legal counsel, escrow and title companies; may attend MBA national conference. Direct communication with mortgage banker for problem solving, real estate tax delinquency, mortgage payment delinquency, non-compliant insurance coverage, mortgage banker performance, etc.
• Assist less experienced staff with boarding and boarding review. Lead and participate in special projects assigned by Manager or Department Manager.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees