Commercial Property Administrator

Rocket Mortgage•Detroit, MI

11d

About The Position

The Commercial Property Administrator supports the efficient management of commercial properties by handling administrative duties, tenant relations, maintenance coordination, and operational support for the Property Management team. This position reports to a Commercial Property Manager and will work alongside the team’s Commercial Assistant Property Manager.

Requirements

Minimum of 1 year of relevant work experience required.
At least 1 year of administrative experience is required.
High school diploma or GED is required.
Strong organizational skills with attention to detail.
Effective multitasking and time management abilities.
Maintains confidentiality with integrity and discretion.
Strong written and verbal communication skills.
Ability to handle basic problem-solving within established guidelines.
Interpersonal skills for resolving conflict and building relationships.

Nice To Haves

Associate's or Bachelor's degree preferred.
Prior technical experience or real estate knowledge is preferred.
Working knowledge of property management practices is a plus.

Responsibilities

Maintain confidentiality while relaying information to the Property Manager.
Prepare reports, presentations, correspondence, and related documents.
Serve as a liaison to tenants/residents, ensuring quality service and satisfaction.
Coordinate tenant/resident relations, including move-ins, move-outs, and communication of building updates.
Maintain and organize shared electronic files, tenant/vendor records, and contact lists.
Assist with service contract coordination and purchase order preparation.
Manage and monitor work order requests, logs, and reports.
Oversee environmental services, engineering, and on-site security as needed.
Create and manage rent letters, reconciliations, and invoices for tenants/residents.
Schedule meetings, reserve conference rooms, and coordinate conference calls.
Coordinate loading dock access and issue tenant/vendor badges.
Monitor and order supplies and snacks.
Ensure certificates of insurance are current and on file for all tenants and vendors.
Schedule and oversee environmental services and engineering support and coverage.
Perform other duties as assigned.