Personal/Commercial CSR
The Jonus Group•Alexandria, VA
About The Position
Seeking a dedicated and experienced Commercial/Personal Customer Service Representative to join a growing team. This role is integral to providing exceptional service to clients, handling both personal and small commercial accounts. The ideal candidate will have a strong background in customer service within the insurance industry, excellent communication skills, and a proactive approach to problem-solving.
Requirements
- Property & Casualty (P&C) license required
- Minimum of 4 years in personal and/or commercial lines servicing
- Proficiency in EZLynx, RingCentral, and AgencyZoom preferred
- Strong communication skills, attention to detail, and a customer-focused mindset
Nice To Haves
- Life & Health (L&H) license is a plus
- Experience with Erie and Travelers is a significant advantage
Responsibilities
- Handle inbound calls and provide exceptional customer service
- Process certificates of insurance and manage general customer inquiries
- Support personal lines (75% of accounts) and small commercial accounts (25% of accounts, <$20k majority)
- Utilize software tools such as EZLynx, RingCentral, and AgencyZoom to manage client interactions and documentation
- Collaborate with a team of producers, CSRs, and a virtual assistant to ensure seamless service delivery
- Maintain professionalism in all email and phone communications
Benefits
- Base Salary: $55,000–$65,000+
- Quarterly Bonus Opportunities
- Commission Opportunities for selling insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
