Commercial Operations Specialist

Wheels Up • Los Angeles, CA

15h • Hybrid

About The Position

Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
This will be a hybrid position, requiring 3 days per week at the Delta LAX office.

Requirements

• Excellent communication, organization, and time management skills
• Familiarity with CRM systems (Salesforce preferred) and reporting tools
• Comfort working with data and process documentation
• Minimum of 1-2 years sales support or administrative experience required
• Bachelor’s degree or equivalent experience in a fast-paced support or operations role

Nice To Haves

• Experience supporting teams in aviation, finance, or B2B service environments
• Familiarity with DocuSign, proposal generation, or contract workflows
• Ability to proactively manage multiple priorities, adapt quickly, and respond to urgent team needs

Responsibilities

• Monitor and route inbound leads from the website, CRM, referrals, and other channels to appropriate team members
• Maintain and update lead scoring criteria to prioritize outreach efforts effectively
• Enter, update, and maintain client and prospect records in Salesforce and other systems
• Generate recurring and ad hoc reports on sales activity, KPIs, and pipeline progress for leadership and team visibility
• Maintain and organize internal documentation, including SOPs, FAQs, and training guides
• Support client onboarding by tracking documentation and coordinating internal tasks
• Assist with proposal creation and renewal paperwork for re-deposit or rebuy opportunities
• Collaborate with team members to continuously improve process and operational workflows

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree