Senior Operations Specialist, Commercial Operations
DoorDash USA•Fremont, CA
•Hybrid
About The Position
You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success. You'll be on the frontlines helping new merchants join the platform while ensuring existing ones thrive. You'll work closely with account managers, merchants, and internal product teams to shape the merchant experience.
Requirements
- 1-2+ years of function-specific experience in sales, account management, merchant success, or operations
- Bachelor's degree or equivalent experience
- Strong communication skills with experience managing relationships across multiple stakeholders
- Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback
- Comfort working in a fast-paced, ambiguous environment with a bias toward execution
Responsibilities
- Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams
- Own end-to-end merchant onboarding and training, ensuring a smooth launch experience
- Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development
- Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness
- Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues
Benefits
- premium healthcare
- wellness expense reimbursement
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
