Commercial Operations Specialist - Korea

LivaNova•Foxborough, MA

21h

About The Position

As a global medtech company, LivaNova is driven by its Vision of changing the trajectory of lives for a new day and its Mission to create ingenious solutions that ignite patient turnarounds. The Commercial Operations Specialist is responsible for maintaining effective customer relationships, securing the long-term flow of work into the department. This role will support local commercial operations activities including demand, supply, order management, logistics, and customer service support. The company emphasizes a commitment to patients and a legacy of innovation in healthcare, encouraging employees to be pioneers of tomorrow and alter the course of lives.

Requirements

Bachelor's Degree in Logistics and Supply Chain Management, Business Administration or related field.
Fluent English language skills.
5-10 years’ experience in Demand, Supply, Logistics, Order Management and Customer Service
Any industry experience relevant to major accountabilities
Knowledge of healthcare compliance topics
Customer service mindset
High analytical skills with ability to collect and analyze information, problem-solve
Great interpersonal and communication (verbal and writing) skills
Excellent knowledge of Microsoft Excel
Self-motivated, critical thinker, problem-solving attitude, quick in action, good team player
Good time-management skills.

Responsibilities

Connect and track overall supply chain process
Participate in demand planning process and activities
Identify demand forecast risks
Review and validate orders obtaining necessary approvals as needed
Place orders in timely manner
Ensure on-time deliveries and adhere to importation requirements
Collaborate with Sales, Operations and Customer Service teams
Direct, optimize and coordinate full order cycle
Keep track of quality, quantity, stock levels, delivery times and efficiency
Highlight any arising problems or complaints and propose solutions
Meet productivity, accuracy and timelines targets
Maintain metrics and analyze data to assess performance and implement improvements
Maintain a professional relationship with existing and new clients to ensure they are satisfied with the company’s performance and to identify their future needs and requirements, advising on how Livanova can meet those needs
Follow Livanova Policy and Procedures
Have full regard for the department’s competitiveness, efficiency and level of service
Participate in cross-functional teams to reach required objectives
Act by example on business ethics, behaves in ways that are consistent with the Company values, regulations and principles.
Behave with personal integrity and compliance, encouraging others to do the same
Promote a customer service culture which emphasizes a client partnership
Ensure all invoices are processed within 24-hour period where purchase order is provided
Credits notes to be completed in a timely manner.
Tracking of orders and providing POD when required.
Coordinate with 3PL/4PL on the Order Processing and Invoicing to Livanova Entities / Distributors.
Track Analyze and Assess Regional Purchase Order and Sales data (sales in and sales out data collection)
Coordinate with 3PL/4PL on the booking of freight daily as required.
Responsible for inventory accuracy and control.
Stocktake as required – cycle counts and consignment/boot stock.
Ensure proper filing and documentations for all incoming and outgoing shipment/delivery for its traceability per local compliance.
Assist in local government online filing requirement.
On time daily invoice issuance per daily delivery.
Assist/provide necessary supporting documents as per request in annual statutory and tax audit.