Commercial Operations Specialist

Paul Davis Restoration, Inc.

11d•Remote

About The Position

Join Our National Team as the Commercial Operations Specialist! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Commercial Operations Specialist. In this role, you will oversee and assist our offices with working on commercial jobs and communicating with our customers. This individual establishes relationships with our customers from the initial call, notifying us of the job through daily updates and final invoicing, realizing that sales and customer service are part of the entire process. This role supports our offices daily with job processing, estimating, and project oversight. This role has flexible work hours but sometimes requires conversations with customers and offices during night and weekend hours. The ideal candidate for this role will have strong project management and customer service skills, and experience in the insurance industry and structural damage estimating.

Requirements

Motivated, confident, and experienced in handling commercial restoration jobs or claims
Strong property damage estimating skills and experience
Advanced operating knowledge of Xactimate
Demonstrated skill in customer service and managing relationships with multiple customers
Proficiency in managing a project or claim load
Highly detail-oriented and organized.
Project Management skills
Ability to work under pressure to meet deadlines
Exceptional analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and make decisions
Demonstrated success in driving process improvements
Effective interpersonal skills
Ability to foster teamwork
Ability to follow our Paul Davis Values, Vision, Missions, and 10 Serving Basics
Bachelor's Degree in business, construction, construction management, insurance, or a relevant degree and/or experience.
A combination of experience, proven skills, and extensive knowledge of insurance and the restoration industry may be considered in lieu of a degree.

Nice To Haves

A minimum of 10 years of relevant property insurance or restoration industry experience.

Responsibilities

Receive jobs from national customers and assign to the local Paul Davis office based on location and job requirements.
Sometimes required to have conversations with customers and offices during the night and weekend hours - flexible work hours.
Builds relationships with national customers.
Oversees job confirming that the office is meeting the requirements of the service level agreement with the customer.
Communicate initial job information and reporting to customer based on-site inspections.
Assist offices with the creation of preliminary reports, rough order of magnitude estimates, and timelines on all jobs.
Locate additional resources or expertise within the Paul Davis network if the job requires.
Partner with other internal business functions to facilitate a successful commercial job process
Work with offices to provide daily updates to customers on the progress of jobs.
Manage the progress of jobs through the job management system.
Provide assistance with cost estimating on the job.
Communicate with offices regularly to confirm the job is progressing based on the timeline.
Review estimates submitted by offices to confirm accuracy based on scope and reporting, and that correct pricing is used.
Discusses the estimate or bid with the customer, focusing on sales and customer service.
Provide final estimate to Finance and Administration Coordinator for invoicing.
Other duties as assigned.