Commercial Operations Coordinator

AGC Chemical Americas•Exton, PA

5h•$85,000 - $95,000•Onsite

About The Position

This position is responsible for enabling commercial effectiveness by equipping sales teams with the training, tools, processes, and insights needed to execute consistently and improve performance. The role leads onboarding and ongoing development, drives adoption of sales enablement and CRM platforms, monitors key performance metrics, and partners across account management, marketing, product, operations, and R&D to strengthen execution, capture voice-of-customer feedback, and support continuous improvement across customer-facing activities.

Requirements

Bachelor’s degree in Business, Marketing, Engineering, or a related field.
Minimum five years’ experience.
Ability to influence and collaborate effectively across cross-functional stakeholders.
Strong communication, project management, and analytical skills.
Familiarity with CRM platforms, ERP systems, and sales enablement tools.
Flexibility to participate in meetings outside normal business hours to accommodate global time zones.
Limited domestic and international travel is required.
Must be able to remain in a stationary position for extended periods.
Needs to occasionally move about inside the office to access office machinery, accomplish tasks.
Able to travel from one worksite to another.
Constantly operates a computer and other office productivity machinery including copy machine and computer printer.

Nice To Haves

Fluoropolymer or related industry is preferred.
Experience in commercial enablement, sales operations, product management, marketing, or a related commercial role preferred.

Responsibilities

Designs and delivers onboarding and ongoing training programs for sales teams.
Develops learning materials, certifications, and coaching frameworks.
Identifies skill gaps and implements targeted development plans.
Evaluates, implements, and manages sales enablement tools and platforms.
Drives adoption of CRM and related sales technologies.
Optimizes workflows to ensure tools effectively support sales processes.
Defines and tracks key performance metrics, including win rates, pipeline progression, and opportunity conversion.
Analyzes sales data to identify trends, gaps, and improvement opportunities.
Measures the return on investment of enablement programs and initiatives.
Serves as a liaison among account management, marketing, product management, business management, plant operations, and other customer-facing teams.
Serves as a liaison between supply chain and commercial teams
Gathers voice-of-customer feedback from the field and summarizes key themes for commercial, product, and R&D stakeholders.
Supports alignment and coordination across customer-facing functions.
Standardizes and improves sales methodologies and best practices.
Ensures alignment between commercial strategy and field execution.