Commercial Loan Servicing Officer

Cathay Bank•Rosemead, CA

5d•Onsite

About The Position

Under the supervision of the Loan Servicing Supervisor & Officer within the servicing team and following established policies and procedures, perform all post-closing duties relating to the servicing of the Bank’s commercial loan portfolio according to separation of duties established by the Department Head. The Commercial Servicing Officer will provide support and direction to less senior Specialists and will step in as back up to the Loan Servicing Supervisor.

Requirements

Minimum of 5 years of commercial loan servicing experience required.
PC literate, proficiency with MS Office.
Ability to work in a fast-paced environment while maintaining a high level of accuracy.
Strong problem-solving and organizational skills.

Nice To Haves

Some college courses a plus.
Knowledge of IBS loan system a plus.
Bilingual (English, Mandarin or Cantonese) is a plus.

Responsibilities

Research and resolve complex internal/external customer questions/discrepancies in loan accounting.
Play key roles in department projects.
Monitor the department’s shared email in-boxes and platforms to ensure completion of delegated items.
Take lead role in special servicing processes that includes: Case Cost Lending SBA 1502 update and reporting SAD processing to include Charge Offs, OREO Transfers, Accrual Changes, Shadow Payment Processing, and Prepare GL Certifications.
Serve as secondary reviewer and/or back-up of the following: Pay Off Statements, FTI Balancing and Releases, Daily Index Rate Sheet, Established Control Reports, Prepayment Penalty Report, 85 Day Past Due Report, Non-Accrual Exception Report.
Review and update Procedures and Job Aids to assist management in ensuring loan servicing procedures adhere to bank policy and regulations.
Responsible for research, review, and resolution of any Loan Servicing issues.
Assist in short-term and long-term projects.
Assist the CLS Supervisor in providing direction and guidance to staff in their assigned duties.
Assist the CLS Supervisor with training and development of the team.
Assist the CLS Supervisor and the Boarding team with complex research, review, and resolution of any Loan issues.
Review vendor invoices.
Provide general support, assistance, and backup for all servicing functions to include: Rate Rollovers and Repricing, Establish new Rate Contract, Sub-Notes, Payments, Payoffs, Loan Advances, Pay Off Statement Preparation, System maintenance, Release of Collateral, Review Post Closing/Boarding document and Collateral Review.