Commercial Loan Operations Specialist

Oklahoma's Credit Union•Oklahoma City, OK

20h•Onsite

About The Position

This position operates in a bank branch office in a professional environment. The role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The noise level is typically moderate. The Commercial Loan Operations Specialist is responsible for delivering exceptional member service, supporting credit analysis, managing commercial entity documentation, coordinating with external partners, reviewing and processing commercial loan applications, supporting account onboarding, completing annual reviews and renewals, maintaining departmental records, monitoring construction loan activity, managing covenant and insurance tracking, processing payoff requests, supporting the Business Loan Committee, responding to inquiries, participating in additional projects, protecting member confidentiality, and ensuring full compliance with all credit union policies, procedures, and lending guidelines.

Requirements

Bachelor’s degree in a related field; or Three years of experience in business lending/banking management or in a similar position.
Communication proficiency
Ethical conduct
Financial management
Problem solving/analysis
Technical capacity

Responsibilities

Deliver exceptional member service — provide responsive, accurate, and professional support to members and internal partners while contributing to a collaborative team environment.
Support credit analysis — assist in the preparation of financial spreads, credit presentations, and ensure documentation is complete and accurate for underwriting and review.
Manage commercial entity documentation — maintain working knowledge of required documentation for LLCs, corporations, partnerships, and DBAs; ensure proper collection, verification, and organization of all entity records.
Coordinate with external partners — work effectively with title companies, the Secretary of State, appraisal firms, and other third parties to support loan processing and closing.
Review and process commercial loan applications — evaluate application checklists, collect additional documentation, and assist in the processing of loans according to established procedures, including business auto loans.
Support account onboarding — assist members with establishing new business accounts, including savings, certificates, checking, debit cards, checks, statements, online banking, bill pay, merchant services, and payroll services.
Complete annual reviews and renewals — manage scheduled annual reviews and guidance line renewals, ensuring timely completion and accurate documentation.
Maintain departmental records — organize and update assigned reports, files, and tracking systems to support efficient department operations.
Monitor construction loan activity — track inspections, update draw sheets, coordinate draw requests, and verify liens weekly to ensure proper collateral management.
Manage covenant and insurance tracking — monitor covenant compliance, obtain updated insurance documentation, and maintain accurate records for all commercial loans.
Process payoff requests — prepare payoff statements, process payoffs, and release mortgages in accordance with regulatory and internal requirements.
Support Business Loan Committee — serve as backup coordinator by preparing agendas, maintaining minutes, and ensuring materials are organized and complete.
Respond to inquiries — provide timely and accurate responses to loan and account questions from members and internal staff.
Participate in additional projects — assist with department initiatives, process improvements, and special assignments as needed.
Protect member confidentiality — safeguard all member information and transactions in accordance with OKCU standards and regulatory requirements.
Ensure full compliance — adhere to all credit union policies, procedures, and lending guidelines to maintain operational integrity and mitigate risk.