Commercial Loan Operations Assistant (CLOA)

United Community Bank•Orlando, FL

3d•$40,019 - $57,869•Onsite

About The Position

The Commercial Loan Operations Assistant (CLOA) plays a vital role in the commercial lending process by supporting Commercial Relationship Managers (CRMs) with both new and existing customers. The CLOA also collaborates with Commercial Loan Closers to facilitate the commercial loan process. This position involves providing sales and administrative assistance, managing loan production support, preparing written communications, completing loan worksheets, monitoring reporting, and delivering excellent customer service.

Requirements

High School Diploma or equivalent
2+ years of credit or customer service experience in the financial services industry
Strong interpersonal, verbal, and written communication skills
Excellent telephone and customer service skills
Proficient in MS Office Suite, including Outlook, Word, and Excel
Working knowledge of federal and state banking regulations
Attention to detail
Strong problem solving and critical thinking skills without direct guidance
Demonstrate strong organization and time management skills and the ability to balance competing priorities to meet multiple deadlines.
Must be able to pass a criminal background & credit check.

Nice To Haves

Commercial loan experience preferred

Responsibilities

Provide sales and administrative assistance to Commercial Relationship Managers (CRM) and other partners.
Support new and renewed loan production by collecting, ordering, and tracking information required for accurate risk assessment and underwriting, including UCC searches, appraisals, environmental assessments, Know Your Customer documentation, surveys, leases, organizational documents, applicable insurance, beneficial ownership information, and OFAC checks.
Assist with the preparation of written communication on behalf of the CRM, such as commitment letters, term sheets, and thank you notes.
Complete the Credit Lens Loan Worksheet, confirming agreement with final approval documents, to engage the Commercial Loan Closer.
Assist CRM by monitoring reporting and identifying where action needs to be taken, including but not limited to maturities, auto-renew Letter of Credit, insurance, and real estate taxes.
Provide outstanding service and respond to requests from internal and external customers.
Collect customer financial statements, as required by the loan agreement, in a timely manner and load to Credit Lens.
Collaborate with CRM, Commercial Loan Closer, Underwriter, Doc Prep and/or outside counsel on loan closings; collect executed documents from CRM and submit.
Submit customer maintenance requests to Loan Operations for completion.
Transfer and assign notes.
Facilitate ongoing disbursement requests, including coordination with Construction Administration.
Complete assigned Post-Close tasks in Credit Lens.
Manage WIP files.
Resolve critical and material exceptions as assigned.
Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events as assigned by Loan Ops and Bank leadership.
Adhere to Corporate policies and procedures as prescribed.
Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times.
Provide world-class service to internal and external customers with a sense of urgency and positive attitude.
Take ownership of other duties as assigned.