Commercial Loan Assistant
About The Position
The Commercial Loan Assistant is responsible for coordinating the closing and servicing of the Region’s loan portfolio. Assignments vary based upon current needs and directions from the Regional President and Commercial Banker. The incumbent will provide ongoing relationship servicing with current clients to maintain goodwill and gain additional business, respond to client phone calls, inquiries and requests regarding accounts within 24 hours, and coordinate all aspects of loan closings. This role also involves preparing wire request forms, reviewing executed documents, preparing booking instructions, and reconciling internal GL accounts. Additionally, the Commercial Loan Assistant will create CIF records, coordinate and assist with resolving loan servicing issues, handle client requests, monitor real estate secured loans for tax payments, track insurance coverage, and call clients on past due accounts. Customer service tasks involving deposit account maintenance are also part of the role. The position requires familiarity with and adherence to all applicable compliance regulations and policies. Reasonable accommodation may be made for qualified associates/applicants with disabilities to perform essential functions. Additional duties may be assigned.
Requirements
- High School diploma or equivalent
- Minimum ten (10) years’ related banking or financial services experience required
- Minimum five (5) years’ experience working with customers to research and resolve issues and provide follow-up as needed
- Excellent written and verbal communication skills
- Experience using Microsoft Outlook, Word and Excel
- Experience in a position requiring attention to detail, as demonstrated in previous experience balancing accounts, preparing reports, gathering required documents or similar
- Experience working independently
- Excellent organizational skills and ability to multi-task
Responsibilities
- Provide ongoing relationship servicing with current clients to maintain goodwill and gain additional business
- Respond to client phone calls, inquiries and requests regarding accounts within 24 hours
- Coordinate all aspects of loan closings including but not limited to: Requesting documents from Loan Operations, Engaging counsel to represent the Bank, Obtaining and reviewing due diligence items, Reviewing draft loan documents to ensure compliance with approved terms, Reviewing draft loan documents to ensure inclusion of Bank required language, Engage or interact with title agents and insurance agents as applicable
- Prepare wire request forms to fund loan proceeds following closing
- Review executed documents before forwarding to Loan Operations
- Prepare booking instructions memo if applicable
- Review booked loan to ensure compliance with approved terms
- Reconcile internal GL accounts associated with appraisal fees and expenses
- Create CIF records for new customers who have not yet opened a deposit account
- Coordinate and assist customer, lender, and back office personnel in resolving loan servicing issues
- Handle client requests including but not limited to advancing on lines of credit, setting up auto-debit, etc.
- Monitor real estate secured loans to ensure ad valorem taxes are paid
- Monitor insurance tracking reports and contact customer, lender, and/or insurance agent to obtain evidence of coverage
- Call clients on past due accounts to request payments
- Customer service tasks involving deposit account maintenance
- Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
