Commercial Lines Transportation Account Manager

Hub International Insurance•Troy, MI

About The Position

At HUB International, we are a team of entrepreneurs who believe in empowering our clients by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop tailored solutions. We also believe in empowering our employees, offering resources in technology and industry expertise while maintaining a local flavor. Our structure allows our teams to preserve their unique, regional culture. HUB is a leading global insurance and employee benefits broker, providing a wide range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. With over 20,000 employees in over 600 offices across North America, HUB has experienced substantial growth, partly due to our industry-leading success in mergers and acquisitions.

Requirements

Middle Market Commercial Account Manager experience
Ownership of a $500K+ book of business
Trusted advisor and primary point of contact for a portfolio of diverse commercial accounts
Drive client retention through proactive, high-touch service
Anticipate needs before they become problems
Ensure account information is accurate and audit-ready across systems
Operate as a key player within a collaborative team
Mentoring Associate Account Managers
Helping shape the next generation of talent on the team
Maintain compliance with carrier guidelines and agency procedures to minimize E&O exposure.
Ensure accurate maintenance of client information in EPIC.

Nice To Haves

Experience in the transportation industry

Responsibilities

Manages a book of business generally more than $500k in revenue, depending on the complexity or number of accounts.
Provides quality customer service to existing accounts with a goal of 95% retention or more.
Collaborate with a team that includes Producers, Account Executives, Sr. Account Managers, and Associate Account Managers.
Review policies and endorsements for accuracy prior to delivery to clients.
Issue certificates of insurance and process policy changes in a timely manner.
Identify opportunities to cross-sell additional lines of coverage and round out client accounts.
Maintain compliance with carrier guidelines and agency procedures to minimize E&O exposure.
Ensure accurate maintenance of client information in EPIC.
Special projects and all other duties, as assigned.