Commercial Lines Transportation Account Manager

HUB International•Midland, MI

About The Position

At HUB International, we are a team of entrepreneurs who believe in empowering our clients by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Requirements

Middle Market Commercial Account Manager role requires ownership of a $500K+ book of business.
Serve as a trusted advisor and primary point of contact for a portfolio of diverse commercial accounts.
Drive client retention through proactive, high-touch service.
Anticipate needs before they become problems.
Ensure account information is accurate and audit-ready across systems.
Operate as a key player within a collaborative team.
Mentor Associate Account Managers and help shape the next generation of talent on the team.

Nice To Haves

Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.
Ownership – Responsible to each other, our clients, and our goals.
Teamwork – Together we attain greater success.
Sincerity – Giving and receiving direct and caring communication

Responsibilities

Manages a book of business generally more than $500k in revenue, depending on the complexity or number of accounts.
Provides quality customer service to existing accounts with a goal of 95% retention or more.
Collaborate with a team that includes Producers, Account Executives, Sr. Account Managers, and Associate Account Managers.
Review policies and endorsements for accuracy prior to delivery to clients.
Issue certificates of insurance and process policy changes in a timely manner.
Identify opportunities to cross-sell additional lines of coverage and round out client accounts.
Maintain compliance with carrier guidelines and agency procedures to minimize E&O exposure.
Ensure accurate maintenance of client information in EPIC.
Special projects and all other duties, as assigned.