Commercial Lines Team Lead

HUB International•Edmonton, AB

3d•Onsite

About The Position

As a Commercial Lines Team Lead at HUB, you will step into a role that keeps you close to the work you know while adding a new dimension to it. You will lead a team of Commercial Account Advisors and Associates at our Edmonton 55 Ave branch, supporting them through complex files, tricky client situations, and the kind of day-to-day decisions that are harder to make when you are early in your career. You will also stay technically active – this is not a role where you hand off your commercial knowledge at the door. The right person for this role does not need to have held a leadership title before. What they do need is deep commercial lines experience, a reputation for being someone others come to for answers, and a genuine interest in helping people grow.

Requirements

Level 2 General Insurance License is required
Minimum 5 years of experience in commercial lines insurance at a brokerage, with a solid working knowledge across property, liability, and related commercial coverages
A track record of being the person others come to for support
Experience handling a commercial book independently, including renewals, endorsements, marketing submissions, and client communication
Proficiency in Applied Epic; comfortable supporting others in using it effectively
Strong communication skills – you give clear direction, deliver feedback constructively, and can hold a difficult conversation without it derailing

Nice To Haves

CAIB or CIP designation, or actively working toward one, is an asset

Responsibilities

Provide day-to-day leadership to a team of Commercial Account Advisors and Associates, including workload oversight, file prioritization, and workflow management
Act as the first escalation point for complex commercial accounts, coverage questions, difficult renewals, and challenging client conversations
Review team files for accuracy, completeness, and coverage adequacy, and provide feedback where needed
Support onboarding and training of new team members on commercial lines workflows, carrier relationships, and Epic
Conduct regular check-ins with advisors to assess workload, identify development gaps, and provide direct coaching and feedback
Monitor team performance against service standards and flag concerns or patterns to the Branch Manager
Stay current on commercial carrier appetites, product changes, and market conditions, and share that knowledge with the team
Maintain your own commercial files and contribute directly to the branch book as needed
Collaborate with the Branch Manager on team goals, staffing needs, and performance conversations