Commercial Lines Service Leader

Brown & Brown Insurance•Irvine, CA

8d•$175,000 - $200,000•Onsite

About The Position

Brown & Brown is seeking a Commercial Lines Service Leader to join their growing team in Irvine, CA. The purpose of this role is to drive a culture of success through client retention, new business, efficient processes, and teammate engagement while maintaining positive operating margins for the Property & Casualty departments.

Requirements

10+ years’ experience in all aspects of Commercial Lines & Personal Lines including agency management experience.
10+ years’ experience operating in a leadership capacity.
Valid Property & Casualty Producers License.
Knowledge of insurance coverage, contracts, and state regulations where business is conducted.
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.
Proficient knowledge of use of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.).

Nice To Haves

College Degree in a business-related field.
Insurance Designation (CIC, CPCU).

Responsibilities

Establish, direct and monitor department goals and objectives that are in alignment with the profit center strategy and in accordance with established policies and procedures.
Regularly evaluate and identify short-term and long-term department recruitment needs and strategies to retain top talent.
Develop an onboarding curriculum for new teammates to ensure successful acclimation to the profit center and clear understanding of the defined processes and procedures.
Identify areas of inefficiencies and develop ongoing training plans for service teammates incorporating the use of internal and external resources.
Supervise, train, and develop the capabilities of the team in a manner that enhances the profit center’s image and level of service to clients and companies.
Maintain strong relationships with carrier and industry partners to increase opportunities and maximize contingencies, as it relates to optimizing products and services.
Review and prepare monthly analyses to measure progress in achieving profit center objectives.
Ensure that systems, procedures, and insurance company regulations are adhered to.
Promote collaboration between the sales and service departments to deliver an exceptional customer experience and improve efficiencies and streamline processes.
Maximize use of the agency management system and technology through regular training and the ongoing research / solicitation of advanced software products.