Commercial Lines Senior Account Manager / Team Lead

The Jonus Group•Hamilton Township, NJ

11h•Hybrid

About The Position

Seeking a highly skilled and experienced Senior Account Manager / Team Lead – Commercial Lines to join a team. This role is pivotal in providing exceptional client service and advisory support for a portfolio of commercial accounts while leading a team of Commercial Account Managers. The ideal candidate will have a proven track record in commercial account management and team leadership, with a strong focus on building and maintaining client relationships. This position offers an exciting opportunity to grow into a Department Manager role.

Requirements

Valid NJ Property and Casualty Insurance Licenses.
Minimum of 5 years of commercial account management experience within an agency or risk management department.
At least 2 years of experience leading a team.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational skills with attention to detail.
Analytical and critical thinking abilities.
Exceptional customer service mindset and skills.
Ability to multitask and work efficiently under pressure.
Team-oriented with a positive attitude.
Familiarity with insurance company rating systems.
Proficiency in Microsoft Office.
Experience with agency management software.

Responsibilities

Lead and inspire a team of Commercial Account Managers by setting clear priorities, establishing structured work plans, and providing hands-on leadership and support.
Provide training, mentorship, and professional development opportunities for team members.
Manage and service larger ($150K+ premium) and/or complex commercial client accounts.
Build and maintain strong internal and external relationships.
Oversee new client onboarding and account renewals, advocating for client interests.
Identify and address client operational or exposure-based risks, providing appropriate recommendations.
Resolve coverage questions or deficiencies and address service issues with professionalism and empathy.
Collaborate with agency management to drive growth, including account rounding and program development.
Serve as a technical advisor and liaison between insurers and clients.
Enhance personal and team knowledge through formal and informal educational programs and professional designations.
Contribute to the improvement of agency processes, workflows, and documentation.
Attend client visits with producers as needed.
Adhere to agency processes, procedures, and E&O guidelines.
Actively participate in department and company meetings.
Perform additional duties or projects as assigned by management.