Commercial Lines Client Service Manager - Real Estate

Gallagher • Walnut Creek, CA

8d • Remote

About The Position

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to join its Real Estate team and work closely with large, complex national clients. The role provides client service and tailored insurance solutions while building relationships, addressing challenges, and ensuring valuable interactions with clients and colleagues. It is a remote opportunity with a required Monday-to-Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time schedule.

Requirements

• Bachelor’s degree and at least 5 years of client service management experience, or high school diploma/GED and at least 8 years of experience.
• Active Property and Casualty Producer’s License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle- and large-market insurance solutions and maintaining client and carrier relationships.
• Ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Nice To Haves

• Insurance designations and certifications such as CIC, CISR, CPCU, and ARM.

Responsibilities

• Manage renewals by gathering client information, analyzing needs, and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Support clients’ risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging learning, and fostering professional growth.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate, current client and policy data in Gallagher’s systems.
• Use Gallagher technology to improve productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time in line with client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior