Commercial Lines Client Service Manager - Real Estate Development

Gallagher•Austin, TX

8d•Remote

About The Position

Gallagher is hiring a Property and Casualty-licensed Commercial Lines Client Service Manager to join its Real Estate team and work with large and complex real estate and construction development clients. The role works closely with clients and colleagues to provide high-quality service and tailored insurance solutions, build relationships, solve challenges, and add value to internal and external interactions. This is a remote role with a required Monday-to-Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time schedule. The position supports client renewals, coverage and risk management needs, compliance, and team development. It also uses Gallagher systems and technology to maintain accurate client and policy information, streamline processes, and deliver quality results.

Requirements

Bachelor’s degree and at least 5 years of client service management experience, or a high school diploma/GED and at least 8 years of experience.
Active Property and Casualty Producer’s License.
Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
Strong technical insurance experience with middle- and large-market insurance solutions.
Experience maintaining client and carrier relationships.
Ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Nice To Haves

Insurance designations or certifications such as CIC, CISR, CPCU, or ARM.

Responsibilities

Manage renewals by gathering client information, analyzing needs, and helping deliver timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
Support the team in addressing client risk management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional growth.
Conduct regular audits to ensure regulatory compliance and maintain high service standards.
Maintain accurate, up-to-date client and policy data in Gallagher’s systems.
Use Gallagher technology to improve productivity, streamline processes, and deliver quality results.
Manage competing priorities and complete tasks on time while meeting client expectations.