Commercial Lines Account Manager

The Jonus Group • Olympia, WA

3d

About The Position

Seeking an experienced and motivated Commercial Lines Account Manager to manage and service a portfolio of commercial insurance clients, support team growth, and foster strong client relationships. This position requires excellent communication, organizational, and problem-solving skills to deliver tailored insurance solutions that meet client needs.

Requirements

• Minimum [X years] of experience in commercial insurance, account management, or a related field.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Strong knowledge of commercial insurance products, coverages, and industry practices.
• Exceptional customer service and relationship-building skills.
• Proficiency in insurance management software and Microsoft Office Suite.
• Excellent communication, negotiation, and problem-solving abilities.

Nice To Haves

• Holds an active P&C (Property and Casualty) insurance license.
• Professional designations such as CIC, CPCU, ARM, or CISR are a plus.
• Ability to work both independently and collaboratively within a team.
• High levels of accuracy, professionalism, and attention to detail.
• Strong work ethic and dedication to continuous learning and development.

Responsibilities

• Build and maintain strong relationships with commercial clients through exceptional customer service and proactive support.
• Manage new business, policy renewals, endorsements, cancellations, and claims in an efficient and client-focused manner.
• Collaborate with underwriters and carriers to negotiate optimal coverage and pricing options for clients.
• Assess client needs, recommend insurance products, and provide tailored solutions.
• Educate clients on policy terms, coverage options, risk management strategies, and changes.
• Ensure prompt, accurate handling of client requests, inquiries, and transactions.
• Stay up to date with industry trends, regulatory changes, and insurance products.
• Maintain accurate client files and account documentation in line with company policies.
• Proactively identify and address potential service issues, providing timely resolutions.
• Assist the sales team in onboarding new clients and cross-selling additional products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees