Commercial Lines Account Manager
About The Position
ReSource Pro is seeking a knowledgeable Commercial Lines Insurance Account Manager to join their service delivery team. This role acts as the primary contact and technical expert for a client book of business, collaborating with dedicated onshore/offshore SDU teams to manage policy renewals, bind new business, and expand accounts to increase revenue. The Account Manager will build strong customer relationships with insureds and mentor junior team members on customer interactions. ReSource Pro is committed to hiring individuals who align with their Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. This is a remote position, and candidates must reside within the U.S. to be eligible. ReSource Pro specializes in the insurance industry, serving over 2,000 carriers, brokers, wholesalers, and MGAs, and is recognized for optimizing performance, streamlining operations, and driving growth, maintaining a high client retention rate and consistent recognition on the Inc. 5000 list.
Requirements
- 3-5 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center
- Active Resident Property and Casualty insurance license required
- Located in Mountain or Central time zone to accommodate client
- Microsoft Office Proficiency - Excel required
- Experience working in Agency Management System required
- Ability to adapt and succeed within a team-oriented environment
- Excellent problem-solving and customer service skills
Nice To Haves
- Industry designations preferred such as CPCU, CIC, CISR, ARM
Responsibilities
- Manage small books of business for commercial lines insurance clients
- Drive customer retention and market additional lines of coverage to grow business and properly insure risks
- Evaluate carrier relationships, commercial insurance products, and market placement
- Provide quality and timely service to customers and clients
- Research, provide recommendations and implement ReSource Pro solutions for clients
- Work in a variety of Agency Management Systems to complete tasks
- Lead day-to-day customer interactions
- Use your subject matter expertise to consult with customers and advise colleagues
- Gather information about client needs and insurance solutions
- Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals
Benefits
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
