Commercial Lines Account Manager

Gallagher•Wilkes-Barre, PA

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial Small Business Unit team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

Requirements

Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
A Property and Casualty Insurance License
Proficiency in Microsoft Office
A desire to build relationships and deliver results
Adaptability and resilience in managing shifting priorities
A collaborative mindset to work with teams across Gallagher

Responsibilities

Lead efforts to deliver exceptional service and solutions to our clients
Lead in managing client relationships and ensuring their needs are met
Guide the renewal process
Mentor team members
Play a key role in delivering high-quality solutions
Help secure existing business
Explore opportunities for additional services
Ensure compliance with industry standards
Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
Build and maintain strong relationships with clients through timely responses and strong customer service
Support your team in addressing client risk management needs through consultative conversations and personalized strategies
Conduct regular audits to ensure compliance with regulations and maintain high service standards
Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations

Benefits

Competitive and comprehensive compensation package
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program