Commercial Lines Account Manager

Countybank•Greenville, SC

6d•Onsite

About The Position

Countybank is seeking a self-motivated, detail-oriented individual to serve as a Commercial Lines Account Manager. The Commercial Lines Account Manager will report to the Insurance Division Executive. The employee in this position will be responsible for servicing and managing an assigned book of business, both large and small accounts, with an emphasis on services for larger accounts, including renewals and new business, underwriting and marketing existing and new accounts; collecting premiums for assigned accounts, cross-selling accounts, providing continuing service and advice to the client and producers. Specific service and marketing responsibilities are required in this position. Meets quality service and sales delivery standards and performs essential functions to the quality and service standards established. Must provide prompt, professional, effective assistance to clients and prospects. Assess and address clients' sales and service needs. This position helps maintain profitable growth and account retention along with long-term company and client relationships. Confidentiality and a commitment to embracing our corporate culture while serving clients, communities, and fellow associates are essential to the success of this position.

Requirements

Associate or bachelor's degree in business, finance or related field from an accredited college or university required;
10 years minimum years of experience in commercial insurance customer service;
Knowledge of commercial insurance coverages and an ability to communicate and negotiate with clients and underwriters; or any equivalent combination of education, training or experience which provides the required knowledge, skills, and abilities.
Superior computer skills with proficiency in Microsoft Office programs.
Ability to manage multiple projects, prioritize, and meet deadlines.
Willingness to obtain, apply, and share knowledge.
Ability to maintain a high level of discretion and confidentiality and a professional demeanor in all situations.
Self-motivated possessing a high level of initiative.
Excellent organizational skills and attention to detail.
Must have a thorough knowledge of departmental operations, policies, and procedures.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills, including effective listening and public relations skills.
Ability to work in team environment.

Responsibilities

Clearly and effectively communicate with clients by telephone, email or in person to provide information about products and services, handle complex billing questions and claims take orders or cancel accounts, and obtain details of complaints and help manage expectations.
Responsible for overall retention of book of business and assists other insurance support staff as needed.
Independently prepares marketing information for smaller and/or less complex accounts for producer or client and submits renewal information to clients for review and coordinates with client for updates.
Assists brokers in niche markets of bonds, construction, transportation and property management firms.
Remain abreast of changes to the insurance industry and other external conditions, such as but not limited to market updates, downgrading of carriers that may impact clients.
Proactively remarket and monitor premium and form changes.
Acts as a liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals. Develop a plan at policy inception for a formal timeline for quarterly review dates which will include, at a minimum, claim reviews, exposures (base vs endorsed), mod promulgation, risk management surveys, loss control visits (may attend on site with client).
Manage, organize, and conduct client meetings as required for specialty and large accounts. Large accounts require in-depth proposals and quarterly presentations to review claims, exposure, and renewals. Must be proactive in planning and assisting broker with presentations.
Prepare reports to include list of endorsements and policy changes by client in preparation for above referenced quarterly meetings with clients.
Encouraged to refer new business and develop new business from existing accounts to contribute to departmental production goals.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Notify clients of claim investigation results and any planned adjustments
Document all conversations, interactions, transactions, and actions taken with customers, carriers and agents by recording details in AMS360.
Update contact information on every call
Complete contract forms, prepare change of address records.
Refer unresolved customer grievances to appropriate team member for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Solicit sale of new or additional services or products
Assign incoming email, mail, fax and voice messages to the correct member of the personal lines team.
Proactively work with commercial sales associates and other account managers as needed to assist them with tasks that can handled within this role.
Process endorsements.
Proactively learn and grow knowledge of insurance coverage and carrier appetites.
Perform and meet timeframe for special projects upon management's request.
Prepares summaries of insurance, schedules, and proposals as needed for account review.
Re-market renewals, contacts clients, creates renewal proposals, and handles other renewal activities in coordination with the producers. This includes 120-day advance account review for marketing, renewal letter mailed to insured for updates, Acord applications updated, loss runs requested and submission of account 90 days prior to renewal.
Renews policies following agency standards; verifies each renewal's accuracy; ensures that all renewals are processed.
Perform and meet timeframe for special projects upon management's request.
Attend training programs and meetings sponsored by the agency.