Commercial Lines Account Manager

INSURICA, Inc•Norman, OK

2d•$58,000 - $75,000•Onsite

About The Position

The Commercial Lines Account Manager assists clients with service needs and changes to existing accounts while meeting the agency’s service and sales delivery standards. The role supports Producers and Account Executives with the handling and processing of new and renewal commercial business and helps maintain the agency’s quality and service standards. The position prepares and processes applications, proposals, binders, certificates, policies, endorsements, invoices, and related account documents; obtains quotations and follows up on outstanding items; performs policy rating; and handles billing and carrier-accounting discrepancies. It also maintains account files and expiration controls, processes renewals and cancellations, responds to client and company inquiries, and refers clients to other agency departments or producers when appropriate. The Account Manager participates in training and carrier meetings, maintains required licenses, and reviews work to help avoid errors and omissions. This is a full-time, day-shift position at the Norman Branch in Norman, Oklahoma. The work is performed in a fast-paced, multitasking office environment with periodic high disruption and changing priorities. Telecommuting opportunities vary by location, department, and business need and may change.

Requirements

Property and Casualty license, as required by the State Department of Insurance.
Sound knowledge of rating procedures, coverage, and insurance-industry operations.
Full knowledge of insurance markets.
Strong PC skills and ability to use agency management systems effectively.
Ability to work in a fast-paced environment with changing priorities.
Self-motivation, initiative, and ability to prioritize and work independently.
Regular and punctual attendance.
Effective verbal and written communication skills.
Interpersonal skills to interact effectively with colleagues and managers across all levels.
Ability to promote and maintain a team environment and find accommodating solutions for customers, companies, and the agency.
Ability to adhere to company policies and procedures and maintain strict confidentiality.
Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently; ability to lift up to 20 pounds occasionally.
Ability to operate a computer workstation, including a keyboard and video display.

Nice To Haves

Two to four years of previous account management experience preferred.
Bachelor’s degree preferred.
CPCU or CIC designations preferred.

Responsibilities

Accurately complete applications for new and renewal business upon receiving applications or renewal instructions.
Prepare proposals and applications with Producers, submit them to appropriate eligible carriers, obtain client signatures when requested, and follow up for timely quotations and policies.
Perform rating for policy quotations and issuance on carrier websites or rating programs, and calculate premiums when company-rating programs are available.
Issue premium-bearing binders and invoices and resolve carrier accounting discrepancies.
Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status as requested.
Ensure items are delivered or mailed to clients and initiate correspondence with companies and clients.
Maintain follow-up and suspense files for outstanding orders, correspondence, audits, reports, reporting-form coverage, and overdue items; maintain the expiration control log.
Request renewals, endorsements, and other needed information from companies and insureds.
Seek Producer and Account Executive assistance when necessary to issue coverage efficiently and bind coverage within agency underwriting authority.
Check new and renewal policies, endorsements, audits, and cancellations for accuracy in rating, typing, coverage, and signatures; input transactions to generate billing invoices and customer-ready products.
Maintain orderly, up-to-date files.
Determine reasons for cancellation requests, act to retain accounts, and notify Producers according to agency standards.
Process cancellation requests with carriers and follow up to ensure accurate and timely resolution.
Receive calls from clients and companies, fulfill requests, or refer them to the Producer or Account Executive.
Refer current and prospective clients to Employee Benefits, Personal Insurance, or a Commercial Producer for solicitation of those lines of business.
Participate in seminars and training to maintain required licenses and develop knowledge and skills.
Meet with company representatives to receive updates on carrier appetite and underwriting guidelines.
Review activities involving the public, customers, and companies to help avoid potential errors and omissions.
Perform other duties as assigned to support essential functions.