Commercial Lines Account Manager - Bonds

Hub International Insurance•Lafayette, LA

About The Position

The Commercial Lines Account Manager services an assigned book of commercial insurance business while working alongside Producers and the Marketing team. The role provides professional, courteous service to clients, carrier representatives, and colleagues. It also includes managing an established portfolio of commercial surety and financial bond accounts, developing client and surety-underwriter relationships, and processing bond requests accurately and on time. The ideal candidate has commercial property and casualty insurance knowledge, strong communication and organizational abilities, and can manage multiple priorities in a fast-paced environment. The role requires a current Louisiana Property & Casualty insurance license in good standing.

Requirements

At least 1 year of experience and proficiency in commercial insurance account management.
Current Louisiana Property & Casualty insurance license in good standing.
Excellent oral and written communication skills.
Superior customer service and problem-solving skills.
Proficiency with computer systems, including Microsoft Office and Agency Management Systems.
Ability to work in a fast-paced team environment and manage multiple priorities.
Ability to work a regular, full-time work schedule.
High school diploma or equivalent.

Nice To Haves

College degree preferred.
Experience in commercial insurance and willingness to learn about surety programs and financial bonds.

Responsibilities

Manage and maintain an assigned book of commercial insurance accounts and a portfolio of commercial surety and financial bond accounts.
Serve as the primary point of contact for client insurance servicing needs, bond requests, questions, renewals, and account servicing.
Develop and maintain strong, long-term relationships with clients, surety company representatives, and carrier representatives.
Respond promptly and professionally to client inquiries and service requests, maintaining confidentiality and providing exceptional customer service.
Review policies and endorsements for accuracy and appropriate coverage.
Process policy changes, endorsements, cancellations, reinstatements, and other policy transactions.
Prepare and issue certificates of insurance and process insured requests and endorsements.
Handle requests for evidence of property insurance, auto identification cards, and other policy documentation.
Assist with audits, premium adjustments, and billing questions; coordinate with carriers to resolve policy and service issues.
Process and issue surety and financial bonds, including bid bonds, performance and payment bonds, license and permit bonds, and financial and miscellaneous bonds.
Maintain accurate client records, bond files, documentation, and electronic client files in the Agency Management System.
Ensure compliance with carrier requirements and internal agency procedures.
Manage multiple priorities and meet deadlines in a fast-paced team environment.

Benefits

Medical, dental, and vision insurance, plus voluntary insurance options.
Health Savings Account funding.
401(k) matching program.
Company-paid life and short-term disability plans.
Supplemental life and long-term disability options.
Comprehensive wellness program.
Paid parental leave.
Generous paid time off, including vacation, holidays, sick time, and personal time.
Structured training, licensing support, and ongoing development opportunities.
Competitive pay and comprehensive health benefits.
Retirement savings matching.
Employee engagement events and community involvement through HUB Gives.
Career growth opportunities.