Commercial Lines Account Manager

INSURICA INC • Norman, OK

4d • $58,000 - $75,000 • Onsite

About The Position

The Commercial Account Manager assists clients with service needs and changes to existing accounts, meets service and sales delivery standards, and performs essential functions to achieve agency quality and service standards. The position supports Producers and Account Executives with the handling and processing of new and renewal commercial business while maintaining high service standards.

The role involves preparing and processing applications, proposals, binders, invoices, certificates, endorsements, policies, and other account documents; submitting applications to appropriate carriers; following up on quotations and policies; performing ratings; and helping ensure coverage is issued accurately and promptly. The Account Manager also maintains client and company correspondence, account files, expiration controls, and follow-up records, and handles policy changes, cancellations, and related service requests.

The position is full-time, based at the Norman Branch in Norman, Oklahoma. It is a day-shift office role with no travel required. Telecommuting opportunities may vary by location, department, and business need.

Requirements

• Property and Casualty license, as required by the State Department of Insurance.
• Sound knowledge of rating procedures, coverage, and industry operations to manage, maintain, and write assigned client and prospect lists effectively.
• Full knowledge of insurance markets.
• Strong PC skills and ability to use the agency’s management systems effectively.
• Ability to work in a fast-paced environment with changing priorities.
• Self-motivation, initiative, and ability to prioritize and work independently.
• Regular and punctual attendance.
• Effective verbal and written communication skills.
• Strong interpersonal skills and ability to interact effectively with colleagues and managers at all levels.
• Ability to promote and maintain a team environment and find accommodating solutions for customers, companies, and the agency.
• Ability to adhere to company policies and procedures and maintain strict confidentiality.
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently.
• Ability to lift up to 20 pounds occasionally.
• Ability to operate a computer workstation, including a keyboard and video display.

Nice To Haves

• 2–4 years of previous account management experience.
• Bachelor’s degree.
• CPCU or CIC designations.

Responsibilities

• Complete applications for new and renewal business upon receipt of applications or renewal instructions.
• Prepare proposals and applications in coordination with producers, submit applications to eligible and appropriate carriers, and obtain client signatures when requested.
• Follow up to ensure timely receipt of quotations and policies.
• Perform ratings needed for policy quotation or issuance using carrier websites or rating programs, and calculate premiums when company-rating programs are available.
• Issue premium-bearing binders and invoices, and resolve carrier accounting discrepancies.
• Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status when requested.
• Ensure items are delivered or mailed to clients, and initiate correspondence with companies and clients.
• Maintain follow-up and suspense files for outstanding orders, correspondence, audits, reports, reporting form coverage, and overdue items.
• Maintain the expiration control log.
• Request renewals, endorsements, and other needed information from companies and insureds.
• Seek assistance from Producers and Account Executives when necessary to issue coverage efficiently and bind coverage within agency underwriting authority.
• Check new and renewal policies, endorsements, audits, and cancellations for accuracy in rating, typing, coverage, and signatures; process transactions to generate billing invoices and quality customer products.
• Maintain orderly, up-to-date files.
• Determine reasons for cancellation requests, take steps to save accounts, and notify producers according to agency standards.
• Process and follow up on cancellation requests with carriers to ensure accurate and timely resolution.
• Respond to client and company phone calls or refer requests to the Producer and Account Executive.
• Refer current and prospective clients to Employee Benefits, Personal Insurance, or a Commercial Producer for solicitation of those lines of business.
• Participate in seminars and training to maintain required licenses and develop knowledge and skills.
• Meet with company representatives to learn about carrier appetite and underwriting guidelines.
• Review activities involving the public, customers, and companies to avoid potential errors and omissions.
• Perform other duties as assigned to support essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level