Commercial Lines Account Manager (Hybrid schedule)

University Bank•Pittsfield Charter Township, MI

2d•Hybrid

About The Position

The Commercial Lines Account Manager is responsible for making changes to customer accounts within carrier guidelines. This role involves remarketing current commercial lines business when necessary, rounding current accounts with additional products, and managing the Commercial Renewal process. The position also includes soliciting, referring, and evaluating new insurance clients, obtaining and processing information/documentation from carriers, and servicing existing accounts for payments, changes, audits, and claims.

Requirements

High school diploma or equivalent required.
3 years of previous commercial lines insurance servicing & quoting experience highly preferred.
Current Property & Casualty Insurance License in required lines (or ability to obtain license within 90 days of accepting position).
Maintain & foster positive relationships with customers and business partners.
Complete all assigned training in a timely manner.
Provide professional communication in both oral & written expression.
Excellent organizational, time management & analytical skills.
Able to communicate and negotiate effectively.
High degree of dependability.
Able to effectively problem solve.
Strong computer skills required such as Excel and Word.
Excellent time management skills.
Ability to handle highly sensitive information, maintaining confidentiality of customers personal information.
Ability to work with minimal supervision.
Able to lift up to 20 pounds.
Extended periods of sitting (at computer desk).
Complete repetitive tasks (including operation of computer mouse/keyboard).
Ability and means to travel to on a flexible schedule as needed.
May be exposed to extended periods of interaction with other (listening/talking/taking notes).

Nice To Haves

3 years of previous commercial lines insurance servicing & quoting experience highly preferred.

Responsibilities

Make changes to customer accounts within carrier guidelines.
Remarket current commercial lines business when necessary.
Round current accounts with additional products.
Manage the Commercial Renewal process.
Solicit, refer, and evaluate new insurance clients.
Obtain and process information/documentation from carriers.
Service existing accounts including but not limited to payments, changes, audits, and claims.
Evaluate customer inquiries to make an informed decision.
Follow up with underwriter and customer through renewal process.
Log all activities in agency management system.
Maintain records, reports, and files as applicable.
Answer customer inquiries regarding coverage, changes, claims, payments, audits, etc.
Round commercial accounts when servicing the client.
Remarket Commercial customers when requested by customer or Producer.
Run expiration reports each month following Commercial Renewal Procedure.
Handle overflow of new business when needed.
Assist Producer(s) when needed.
Maintain required disclosure postings and licensing (continuing education, etc.).
Attend all required meetings/trainings.
Answer telephones as needed.
All other duties as assigned by management.