Commercial Lines Account Manager

Bridge Specialty Group•Tallahassee, FL

19h

About The Position

Brown & Brown is seeking a Commercial Lines Account Manager to join its team in Tallahassee, Florida. This role supports, services, and retains an assigned book of commercial insurance clients, partnering with clients, producers, carriers, and internal teammates to provide responsive service, ensure accurate coverage, and manage day-to-day account needs and renewals. The position requires organization, attention to detail, knowledge of Commercial Lines coverage, and a commitment to an exceptional client experience. The Account Manager manages client requests and account documentation, reviews coverage and related materials for accuracy and underwriting compliance, and coordinates renewal activities. The role also processes billing and premium-related items, maintains accurate client records, builds relationships with stakeholders, develops technical insurance knowledge, and provides backup support to teammates. Brown & Brown describes its culture as merit-based and collaborative, with an emphasis on self-starters and doing what is best for customers. The company offers a range of teammate benefits, subject to eligibility and enrollment requirements; benefit offerings may vary by subsidiary or location.

Requirements

High school diploma or equivalent.
Active Florida 2-20 General Lines Insurance License.
Working knowledge of Commercial Lines coverages, policies, endorsements, and carrier underwriting guidelines.
Strong client service and relationship-building skills.
Excellent written and verbal communication skills.
Strong organizational skills and ability to prioritize multiple client needs and deadlines.
High attention to detail and commitment to accuracy.
Ability to adapt to changing priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite.
Ability to work effectively with clients, producers, carriers, underwriters, and internal teammates.

Nice To Haves

Commercial Lines insurance experience is strongly preferred.
Experience working within an insurance agency management system is preferred.

Responsibilities

Manage the day-to-day servicing needs of an assigned book of Commercial Lines accounts.
Respond to client requests with timely, accurate information about coverage, policies, endorsements, certificates, billing, and other account needs.
Review Commercial Lines applications, renewal requests, endorsements, and related documentation for accuracy and compliance with carrier underwriting guidelines.
Prepare and process binders, policies, endorsements, certificates of insurance, audits, cancellations, and other insurance documentation.
Review policies, endorsements, audits, and related documents to confirm appropriate coverage and rating.
Support renewals by maintaining expiration records, gathering required information, and coordinating with producers and carrier partners.
Confirm coverage with clients and assist with coverage-related questions.
Process premium finance agreements, billing, invoices, and check requests as appropriate.
Assist with premium and audit collection efforts.
Maintain accurate and complete client information in agency management systems.
Build and maintain relationships with clients, producers, underwriters, carrier representatives, and internal teammates.
Develop and maintain technical knowledge of Commercial Lines products, coverages, underwriting practices, and rating.
Provide backup support to fellow Account Managers and teammates as needed.