Commercial Lines Account Manager

Alera Group•Sugar Hill, GA

6d•Remote

About The Position

Commercial Lines Account Manager – Property & Casualty At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy. This role will focus on risk management, client servicing and collaborate with producers, account executives, carriers, clients and internal operations teams. Founded in 1997, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

5+ years of experience in Commercial Lines Property & Casualty account management
Experience in insurance agency client service and account management
Active Property & Casualty insurance license (state‑specific as required)
Strong communication and relationship management skills
Ability to manage multiple priorities in a dynamic, fast‑paced environment
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking

Nice To Haves

Experience working with key or complex commercial accounts
Proficiency with Applied Epic and related agency management systems
Strong analytical and problem‑solving capability

Responsibilities

Support commercial Property & Casualty clients by delivering proactive account management, education, and service
Collaborate with producers and internal service teams to ensure seamless execution of client deliverables
Contribute to client retention and satisfaction by maintaining strong, trusted client relationships and providing responsive support
Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews
Handle renewals in partnership with producers, including remarketing, account rounding, and presentation of renewal pricing and terms
Educate clients on coverage changes, policy features, and risk management considerations
Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
Leverage systems and tools such as Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting
Identify opportunities to generate additional revenue through increased coverage, account rounding, and cross‑selling opportunities
Support new business and growth initiatives by assisting producers with servicing and renewal strategy
Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate