Commercial Lines Account Manager

Brown & Brown Insurance•Tallahassee, FL

About The Position

Brown & Brown is seeking a Commercial Lines Account Manager to join its team in Tallahassee, Florida. The role supports, services, and retains an assigned book of commercial insurance clients. The Account Manager works with clients, producers, carriers, and internal teammates to provide responsive service, ensure accurate coverage, and manage client accounts and renewals. The position suits an organized, detail-oriented professional with Commercial Lines knowledge and a commitment to a strong client experience. The role includes managing everyday account servicing, responding to client requests, reviewing and processing insurance documents, supporting renewals and collections, maintaining client information in agency management systems, and building relationships with clients and insurance partners. The Account Manager also develops technical knowledge of Commercial Lines products, coverage, underwriting practices, and rating, and provides backup support to teammates as needed.

Requirements

High school diploma or equivalent.
Active Florida 2-20 General Lines Insurance License.
Working knowledge of Commercial Lines coverages, policies, endorsements, and carrier underwriting guidelines.
Strong client service and relationship-building skills.
Excellent written and verbal communication skills.
Strong organizational skills and ability to prioritize multiple client needs and deadlines.
High attention to detail and commitment to accuracy.
Ability to adapt to changing priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite.
Ability to work effectively with clients, producers, carriers, underwriters, and internal teammates.

Nice To Haves

Commercial Lines insurance experience is strongly preferred.
Experience working within an insurance agency management system is preferred.

Responsibilities

Manage day-to-day servicing needs for an assigned book of Commercial Lines accounts.
Respond to client requests with timely, accurate information about coverage, policies, endorsements, certificates, billing, and other account needs.
Review Commercial Lines applications, renewal requests, endorsements, and related documentation for accuracy and compliance with carrier underwriting guidelines.
Prepare and process binders, policies, endorsements, certificates of insurance, audits, cancellations, and other insurance documentation.
Review policies, endorsements, audits, and related documents to confirm appropriate coverage and rating.
Support renewals by maintaining expiration records, gathering required information, and coordinating with producers and carrier partners.
Confirm coverage with clients and assist with coverage-related questions.
Process premium finance agreements, billing, invoices, and check requests as appropriate.
Assist with premium and audit collection efforts.
Maintain accurate and complete client information in agency management systems.
Build and maintain relationships with clients, producers, underwriters, carrier representatives, and internal teammates.
Develop and maintain technical knowledge of Commercial Lines products, coverages, underwriting practices, and rating.
Provide backup support to fellow Account Managers and teammates as needed.