Commercial Lines Account Manager

SECURA Insurance•Neenah, WI

7h•Remote

About The Position

SECURA is transforming the insurance experience by putting authenticity at the forefront of everything we do. Our mission is clear: we’re making insurance genuine. We recognize that our associates are our greatest assets, and we invest in their well-being and professional growth. We offer opportunities for continuous learning and career advancement, competitive benefits, and a culture that champions work-life balance. Joining SECURA means becoming part of a dynamic team that values each individual’s contribution and fosters a collaborative atmosphere. Here, you’ll not only find a fulfilling career but also a place where you can make a positive impact every day. SECUR A Insurance strives to provide equal opportunity for all employees and is committed to fostering an inclusive work environment. We welcome applicants from all backgrounds and walks of life. This is a remote role with no in-office requirement.

Requirements

Agent’s license or the ability to obtain within 60 days from hire (paid for by SECURA).
Prior Agency experience and advanced knowledge of Commercial Lines Insurance.
Excellent skills using technology tools.
Excellent problem-solving, decision-making, multi-tasking and organization/prioritization skills.
Excellent customer service and interpersonal skills, as well as a top-notch attitude.
Ability to excel in a fast-paced, team environment.
High school diploma or general education degree (GED).

Nice To Haves

Associate’s degree or college coursework
CISR, CIC, CPCU or introductory insurance courses

Responsibilities

Provide superior customer service to all customers
Coach policyholders regarding their coverage and assist them in selecting the appropriate coverage to meet their needs
Process endorsements and renewals
Provide ideas on how to improve SECURAs Service Center
Act as a technical/informational resource for questions, projects, and training purposes
Cross-sell additional products, such as Umbrellas, to help enhance an account
Maintain strong agency relationships and keep agents up-to-date on any special circumstances involving their customers
Develop working understanding and application of SECURAs underwriting methodology and coverage forms
Develop working understanding of insurance industry rules and regulations
Assist in book management by communicating agency concerns and issues
Assist in achieving loss ratio targets
Assist coworkers to maximize service center goals. Adhere to continuing education in order to maintain agents license and stay current with applicable state agency and P&C laws
Assist in training and developing standard operating procedures and workflows
Other duties as assigned