Commercial Lines Account Manager (SBU)

Cross Insurance•Manchester, NH

7d•$55,000 - $65,000

About The Position

The Commercial Lines Account Manager position within the Small Business Unit (SBU) of the Cross Family of Agencies is responsible for managing and servicing a portfolio of small commercial business accounts. This role involves evaluating insurance risks, preparing quotes, handling renewals and endorsements, collaborating with agents/brokers, and ensuring profitable growth while maintaining a high level of customer service. The typical commercial lines handled include Businessowners Policy (BOP), Commercial General Liability (CGL), Commercial Property, Business Auto, Workers' Compensation, Umbrella/Excess, Inland Marine, and potentially professional or specialty coverages.

Requirements

2–5+ years of commercial insurance experience, depending on level.
Knowledge of small-business commercial insurance products and underwriting principles.
Strong analytical and decision-making skills.
Ability to interpret loss runs, financial information, and risk characteristics.
Strong communication and relationship-management skills.
Familiarity with insurance policy forms, rating, and underwriting systems.

Responsibilities

Underwrite small commercial risks in accordance with company guidelines and authority.
Review applications, loss history, financial information, and other underwriting data.
Quote and bind commercial insurance policies.
Manage new business, renewals, endorsements, cancellations, and policy changes.
Develop and maintain relationships with independent agents and brokers.
Analyze exposures and recommend appropriate coverage, limits, deductibles, and pricing.
Identify cross-selling and account-rounding opportunities.
Monitor portfolio performance, profitability, retention, and new-business production.
Coordinate with claims, billing, operations, and underwriting support teams.
Ensure compliance with underwriting guidelines, state regulations, and company procedures.
Use underwriting systems and automated tools to process business efficiently.