Commercial Insurance - Technical Assistant

EPIC Brokers•Austin, TX

7d•Onsite

About The Position

EPIC Insurance Brokers & Consultants is seeking an ambitious Commercial Insurance - Technical Assistant to join their Austin, TX Entertainment & Live Events team. This role supports the account management team and offers experience with a wide spectrum of commercial insurance lines including casualty, property, workers comp, E&O, D&O, and Cyber-Liability coverages. The ideal candidate thrives in a fast-paced environment and is fascinated by the live entertainment industry, providing best-in-class support and service to clients in the music, live event, film, theater, and production industries.

Requirements

At least 1+ year of experience working for an insurance agency, broker or carrier.
Minimum of 1 years of experience in commercial technical assistant role
Proficient with MS Word, Excel and Outlook
Strong analytical skills and knowledge of commercial insurance lines
Proven ability to handle certificate issuance, policy review and initial underwriting applications
Excellent written and verbal communication skills
Candidates with strong, professional communication skills – both written and verbal.
Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to and/or acknowledge communications (both from internal & external sources).
Positive and outgoing disposition, eager to work as a team but also functions well working independently.
Candidates who adapt well to priority changes, deadlines, and who love problem solving and coming up with solutions and answers to client questions.

Nice To Haves

Current property/casualty license is strongly preferred
Experience with agency management software (preferably Sagitta)

Responsibilities

Effective and timely communication with all clients - email, letters & telephone
Assist in the compilation and organization of underwriting information
Prepare insurance applications for required coverage lines
Put together accurate, timely, professional and compliant insurance summaries
Issuance of certificates of insurance and coverage binders
Checking and issuing of insurance documentation
Preparation of premium invoices and client accounting statements
Complete various reports as required throughout the insurance cycle
Maintain and update electronic client files
Minimized aged debt
Such other duties as the Senior or line management may from time to time require

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
401(k) matching
medical insurance
dental insurance
vision insurance
wellness & employee assistance programs