Commercial Insurance Associate Account Manager

AAA Western and Central New York Careers•Watertown, NY

6d•Hybrid

About The Position

The Commercial Insurance Associate Account Manager serves as the primary point of contact for assigned commercial insurance clients, providing responsive service and supporting client retention and account growth. The role manages policy transactions and documentation, coordinates with clients, carriers, producers, underwriters, and internal teams, and helps clients understand coverage and navigate claims. It also supports renewal preparation, account rounding, risk assessment, quality assurance, operational improvements, and sales and business development activities. The position may also provide assistance to non-commercial customers by phone or at a branch as needed. Compensation starts at $26.09–$30.69 per hour, plus an incentive opportunity. Associates are eligible for a selection of benefits, depending on position. The role requires maintaining any required license or certification in active status, and does not offer visa sponsorship now or in the future.

Requirements

Obtain and maintain any required license or certification in active status.
Knowledge of commercial insurance products, including property, liability, workers’ compensation, and professional liability.
Strong communication, negotiation, and customer service skills.
Ability to manage multiple clients and priorities in a fast-paced environment, work independently, solve problems, and minimize errors.
Ability to work evenings, weekends, and events as required by business needs or leadership directive.
Working knowledge of computer software and ability to navigate multiple systems effectively.
Ability to perform routine office tasks, including using a computer for long periods, sitting, filing, and communicating by phone.
Ability to perform travel-related physical functions, including sitting in airplanes and driving for long periods.
Ability to lift, carry, push, or pull up to 30 pounds.

Responsibilities

Serve as the primary contact for assigned commercial insurance clients and respond to policy, billing, certificate, endorsement, coverage, and service inquiries.
Build and maintain client relationships and proactively communicate about policy changes, renewals, documentation needs, and service updates.
Coordinate with carriers, producers, underwriters, and internal teams to resolve client needs and obtain appropriate terms and coverage.
Educate clients about commercial insurance products and recommend suitable coverage options.
Process new business, renewals, endorsements, cancellations, reinstatements, and other policy updates.
Maintain accurate client records in agency management systems and CRM platforms.
Prepare and distribute certificates of insurance, evidence of coverage, policy documents, and related correspondence.
Complete policy documentation and servicing activities accurately and within established timelines and workflows.
Support account rounding, renewal preparation, claims filing guidance, and renewal re-shopping by presenting replacement options to sales teams.
Conduct risk assessments to identify coverage gaps and opportunities for additional protection.
Follow agency procedures, carrier guidelines, and regulatory and legal requirements; support quality assurance and process improvement efforts.
Prioritize workload to meet service expectations and maintain data integrity through timely documentation.
Identify cross-selling and upselling opportunities and support business development and client onboarding.
Maintain relationships with commercial carriers to understand placement appetite and exception rules; monitor the commercial carrier market and recommend appointments and placement to sales teams.
Gather underwriting information and documentation for new business and renewal marketing activities.
Assist non-commercial customers by phone or at a branch as needed.