Commercial Insurance Associate Account Manager

AAA Western and Central New York•City of Watertown, NY

7d•$26 - $31

About The Position

The Commercial Insurance Associate Account Manager serves as the primary point of contact for assigned commercial insurance clients and provides responsive, professional service. The role supports client retention and account growth through relationship management, policy servicing, renewal preparation, coverage guidance, and coordination with carriers, producers, and internal teams. The position processes commercial insurance transactions, maintains accurate client records in agency management systems and CRM platforms, prepares policy and coverage documentation, assists clients with claims, and supports renewal marketing and account rounding. It also contributes to quality assurance, regulatory compliance, process improvement, sales support, carrier relationships, and placement recommendations. Assistance to non-commercial customers by phone or at a branch may be needed.

Requirements

Obtain and maintain the required license or certification in active status.
Knowledge of commercial insurance products, including property, liability, workers’ compensation, and professional liability.
Strong communication, negotiation, and customer service skills.
Ability to manage multiple clients and priorities in a fast-paced environment while working independently.
Expert-level proficiency in minimizing errors and problem solving.
Ability to work evenings, weekends, and events as required by business need or leadership directive.
Working knowledge of computer software and ability to navigate multiple systems effectively.

Responsibilities

Serve as the primary contact for assigned commercial insurance clients and address inquiries about policies, billing, certificates, endorsements, coverage, and service requests.
Build and maintain client relationships to support retention, satisfaction, and long-term account growth.
Communicate proactively with clients about policy changes, renewal timelines, documentation needs, and service updates.
Coordinate with carriers, producers, and internal teams to resolve client needs promptly.
Educate clients about commercial insurance products and recommend suitable coverage options.
Process new business, renewals, endorsements, cancellations, reinstatements, and policy updates.
Maintain accurate client records in agency management systems and CRM platforms.
Prepare and distribute certificates of insurance, evidence of coverage, policy documents, and related correspondence.
Complete policy documentation and servicing activities accurately and within established timelines and workflows.
Support account rounding and renewal preparation.
Assist clients with insurance claims and provide guidance through the claims process.
Re-shop renewal accounts and present replacement options to sales teams.
Conduct risk assessments to identify coverage gaps or additional protection opportunities.
Follow agency procedures, carrier guidelines, and regulatory and legal requirements.
Participate in process improvement efforts and support data integrity through timely, accurate documentation.
Monitor and prioritize workloads to meet service expectations and departmental standards.
Collaborate with underwriters and carriers to secure appropriate terms and coverage for clients.
Work with the sales team to identify cross-selling and upselling opportunities, support business development, advise on insurance, and facilitate client onboarding.
Maintain carrier relationships to determine placement appetite and exception rules; monitor the commercial carrier market and recommend appointments and placement to sales teams.
Assist non-commercial customers by phone or at a branch as needed.
Gather underwriting information and documentation for new business and renewal marketing.