Commercial Insurance Account Manager

Denis Development • Hamilton Township, NJ

1d • $65,000 - $95,000 • Hybrid

About The Position

Rue Insurance’s Account Managers serve as trusted advisors who liaise between clients and insurance carriers to convey information, provide understanding, and ensure work is completed accurately and on time. Commercial Lines Account Managers provide client service and advisory support to new and existing clients in a book of business consisting of accounts above $25,000 in premium. Their work is expected to meet Rue Insurance’s best-in-class service standards. The role focuses on building and maintaining client relationships in support of departmental new-business and retention goals.

The Account Manager manages routine servicing independently, without producer involvement, and handles renewals, policy changes, proof-of-insurance requests, contract and insurance-requirement reviews, and client onboarding. Renewal work includes gathering updated operations and exposure information, obtaining insurer quotations, analyzing and disclosing coverage changes, preparing proposals, and binding coverage. When remarketing is requested, the Account Manager prepares marketing submissions and works with the Marketing Department through renewal or replacement of coverage. The position reports to the Commercial Lines Manager and is a full-time, salaried, non-exempt role. The listed salary is $65,000–$95,000, with a bonus opportunity based on company and individual performance.

Requirements

• Valid New Jersey Property and Casualty insurance licenses.
• At least 3 years of commercial lines account management experience.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent organizational skills and strong attention to detail.
• Strong analytical and critical-thinking skills.
• Excellent customer-service mindset and skills.
• Ability to multitask and complete work with a sense of urgency.
• Team player with a positive attitude.
• Knowledge of insurance company rating systems.
• Proficiency with Microsoft Office.
• Experience with agency management software.

Nice To Haves

• Bachelor’s degree.
• Experience using Applied Systems Epic.
• Active Certified Insurance Service Representative (CISR) designation.
• Active Certified Insurance Counselor (CIC) designation.

Responsibilities

• Manage servicing responsibilities for a book of business, including policy renewals, policy-change and proof-of-insurance requests, contract and insurance-requirement reviews, and assistance with onboarding new clients.
• Process client coverage renewals in a timely manner, including obtaining updated operations and exposure data, obtaining renewal quotations from insurers, analyzing and disclosing coverage changes, preparing renewal proposals, and binding coverage.
• Prepare complete marketing submissions with detailed instructions for the Marketing Department when remarketing is requested, and work with the marketer through final renewal or coverage replacement.
• Identify opportunities to educate clients, initiate inter-agency referrals, and recommend enhanced or new coverage and account rounding to minimize client risk.
• Handle internal and external client requests in a timely, friendly, empathetic, and professional manner.
• Perform assigned responsibilities in accordance with agency-established client service standards.
• Independently handle routine client servicing without producer involvement.
• Build and maintain long-term client relationships in support of departmental retention goals.
• Clearly respond to client coverage and billing questions, including explaining rate fluctuations or policy changes.
• Follow agency processes and procedures, including Epic Workflows, client documentation, and paper and electronic records-retention guidelines.
• Accompany producers on client visits as requested.
• Participate in educational programs to enhance knowledge and skills and/or achieve or maintain professional designations.
• Follow agency errors and omissions (E&O) guidelines.
• Attend and actively participate in regular department and monthly company meetings.
• Perform other duties or projects assigned by management.

Benefits

• Paid time off (PTO).
• 401(k) with employer match.
• Profit-sharing plan.
• Flexible work and in-office/remote hybrid work schedules after 90 days.
• Insurance options for medical, dental, vision, long-term disability, short-term disability, life, accident, critical illness, accidental death and dismemberment, and identity theft.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed