Account Manager - Commercial Insurance (Construction/Contractors)

Insurance Office of America•Duluth, GA

3d•$60,000 - $115,000

About The Position

Insurance Office of America is seeking commercial insurance professionals with 5 to 10+ years of experience and an active property and casualty (P&C) license for current and future opportunities in its Account Management career path. Multiple experience levels may be considered, including Account Manager, Senior Account Manager, and Senior Account Executive. The book focus is construction and contractors. The Commercial Lines Account Management team manages and retains client relationships, supports new business opportunities, delivers service, and maintains operational excellence across assigned books of business. Responsibilities vary by level, expanding from account servicing and renewal management to technical leadership, strategic client consulting, business development, and team oversight. Account Managers provide day-to-day service for an assigned book of business, support retention, coordinate policy administration, and ensure service deliverables are accurate and timely. Senior Account Managers manage complex books and provide technical guidance and workflow leadership. Senior Account Executives provide strategic leadership for complex client portfolios, advise clients and internal partners, and drive retention, growth, and client advocacy. The position's expected annual pay range is $60,000–$115,000, depending on role, experience, relevant skills, and geographic location. For positions posted as fully remote or hybrid, employees residing within 50 miles of a branch may be required to work onsite in a hybrid capacity when business needs require it. Remote employees must have a dedicated, distraction-free workspace; remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

Requirements

Active insurance license; the role description identifies an active P&C license for the opportunities.
Account Manager: 3+ years of account management experience or 5+ years of insurance industry experience.
Senior Account Manager: 5+ years of account management experience or 7+ years of insurance industry experience.
Senior Account Executive: 8+ years of insurance industry experience or 10+ years of client relationship, sales, or marketing experience.
Strong knowledge of insurance products and brokerage operations; advanced knowledge of brokerage operations for Senior Account Manager roles.
Excellent customer service, communication, organizational, and analytical skills.
Senior Account Manager: demonstrated leadership, mentoring, and problem-solving skills.
Senior Account Executive: strong strategic consulting, negotiation, and relationship management skills; demonstrated success managing complex client portfolios; excellent communication, delegation, leadership, and customer advocacy skills.
High school diploma or equivalent.

Nice To Haves

CIC or equivalent designation preferred for Account Manager and Senior Account Manager roles.

Responsibilities

Respond to client service requests and inquiries.
Process policy changes, endorsements, billing requests, and claims support.
Conduct coverage analysis and assist clients with policy-related questions.
Maintain positive client relationships through responsive service.
Manage policy expirations and renewal timelines.
Gather underwriting information and prepare renewal submissions.
Support renewal marketing efforts and proposal development.
Assist with account retention initiatives.
Maintain agency management systems and carrier/vendor platforms.
Ensure account documentation is accurate and complete.
Monitor activity and suspense systems to ensure timely completion of tasks.
Follow company policies, procedures, and compliance requirements.
Assist with accounts receivable monitoring and collection efforts, and resolve billing and payment issues.
Maintain technical insurance knowledge and industry awareness; participate in continuous improvement initiatives and demonstrate commitment to client service excellence.
For Senior Account Manager roles, serve as a subject matter expert, guide complex service matters, direct daily workflows, monitor workloads and service standards, coordinate team activities, mentor team members, and support training and process improvements.
For Senior Account Executive roles, manage executive-level client relationships, conduct strategic business reviews, present risk management recommendations and coverage strategies, and advise on complex insurance and risk matters.
Identify cross-sell and up-sell opportunities; support Producers with new business and retention; negotiate and close new business opportunities and renewals; and develop account growth strategies.
Act as the communication liaison between Producers and account teams, coordinate strategic account planning, and support sales and marketing initiatives.
Lead complex renewals and marketing processes; analyze loss runs and underwriting information; negotiate coverage terms, conditions, and pricing; and oversee binding, issuance, billing, delivery, and servicing.
Manage complex policy forms, endorsements, contracts, audits, certificates, evidences, and cancellations; direct account team activities; and lead problem-solving for complex client situations.